Performance Analyst

You will take the lead in building and maintaining databases that enable the segmentation and analysis of customer data by type, behaviours, and trends. By incorporating social, demographic, and geographical insights, you will deepen our understanding of key customer attributes. Your work will facilitate the development of evidence-based strategies that improve operational efficiency and customer experiences. Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays and a privilege day for the King's birthday
• Flexible working options where we encourage a great work-life balance.
Read more in the Benefits section below! Find out more about what it's like working at DVLA Provide robust data sources and analysis, including reports, using DVLA data segmented by customer type, behaviours and trends. Build databases and data sources that help identify further attributes of trends, including social, demographic and geographical analysis of key segments. Provide robust, statistically valid evidence to support decision-making and the improvement of DVLA's business services and processes. Support Customer Insight in identifying key customer types and segments to inform customer research and support DVLA's operational areas through the delivery of bespoke reports and dashboards. This role is undertaken in a people focussed environment that champions recognition, involvement, development and support for all, and is performed in line with Civil Service values. Your responsibilities will include, but aren't limited to:
• Interpret, understand and gather business requirements to source relevant datasets from internal and external data holders.
• Analyse raw data extracted from DVLA systems, or build databases, to identify trends and provide robust evidence for development and decision-making.
• Deliver accurate and timely reports using relevant tools and software.
• Engage with stakeholders on the specification of agreed projects.
  
  Do you enjoy working with data and are you an experienced user of Excel and Power BI?
Are you organised and can work at pace to deliver quality outcomes to tight deadlines? Have you got good communication skills and have experience presenting and adapting to your audience?, We are seeking a detail-oriented and analytical Performance Analyst to join our team. In this role, you will play a pivotal part in shaping the way we understand and utilise DVLA data. By providing robust data sources, insightful analysis, and comprehensive reports, you will empower data-driven decision-making and enhance DVLA's business services and processes., Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .