People Services Assistant

The People Services Assistant is responsible for responding to all queries raised with the People Service Desk and processing all administration throughout the employee lifecycle and across the Employee Value Proposition. This role ensures an excellent customer service experience for both employees and managers, and delivers service in accordance with SLAs.

• Proven experience working within an HR Helpdesk environment with a focus on the customer service experience and attention to detail
• Knowledge of basic HR policies & processes
• Proficiency with HRIS systems (Workday preferred)
  
  The Wellcome Trust is a global charitable foundation. We improve health for everyone by funding science, leading policy and advocacy campaigns, and building partnerships.
We plan to spend £16bn over the next ten years, funding new discoveries in life, health, and wellbeing, and taking on three global health challenges: mental health, infectious disease and climate and health. These challenges need the bold science we support, but they won't be solved by science alone. We are recruiting for 2 People Services Assistants to provide administrative support and guidance within our People Service Desk. Where will I be working? Reporting into the People Services Lead, you will be an integral part of our People team playing an active role in helping to enable Wellcome to become the best place to work, in support of the delivery of the mission, At Wellcome we have a hybrid way of working which is 3 days in our Euston Road offices (Tuesday, Wednesday and Thursday) with the remaining 2 days working either remotely or in the office. Diversity and Inclusion is at the heart of everything we do Diversity and Inclusion is a priority at Wellcome. We are committed to cultivating a fair and inclusive environment, where everyone can be themselves and thrive. We are happy to discuss flexible working options for all roles. We work to ensure that our recruitment processes are as inclusive as possible to everyone. This includes making adjustments for people who have a disability or long-term condition. Please visit our website for more information on adjustments and accessibility, or contact us at Upon a conditional offer being made, the successful applicant for this position will be required to undertake a Basic Disclosure and Barring Service (or equivalent) criminal record check to disclose any 'unspent' criminal convictions or conditional cautions under the Rehabilitation of Offenders Act 1974. The criminal record check with not show anything that is 'spent'. For further guidance on disclosure of criminal records please see this UK Government Guidance. You can view our Policy Statement on the Recruitment of Ex-offenders here. You can view our Privacy Statement here.