Patient Pathway Co-Ordinator

Working closely with the Admin manager & Assistant Service manager to provide admin suport to the colorectal team, The post holder is required to work under the supervision of the admin manager. Ensure regular communication with clinical teams, ASM, Business Manager, Lead Clinicians, CNS Team and support services. i.e. radiology, pathology, out-patients, using email, telephone, face to face and in writing as required. The post holder must be competent in word processing and basic spreadsheet skills. The post holder is required to monitor and input data daily regarding the patient journey. They will be required to analyse the data to assess if targets may be at risk of being breached, taking actions to eliminate a breach in targets. The post-holder will participate in weekly tracking meetings, highlighting any issues with patient pathways which may cause them to breach waiting times To assist the clinical team in ensuring positive patient experience is central to the patient pathway. They will be a key point of contact for patients and will be required to ensure patients are given appointments within target times and information regarding scans and other tests are available. The will be required to communicate with patients regarding their appointments and queries and this must be done in a professional and sensitive manner

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond. Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people. We run major acute services at:

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark's Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.