Pathway Support (Reception) | University Hospitals of Derby and Burton NHS Foundation Trust

We require an enthusiastic, organised and flexible individual to support reception duties within the Combined Day Unit at University Hospitals of Derby and Burton (UHDB) NHS Foundation Trust. The Combined Day Unit primarily sees patients who are undergoing chemotherapy treatment. Responsibilities of this role will include reception duties, administration and clerical support for the scheduling of patients requiring appointments, dealing with queries via phone, email and face to face from patients, relatives and wider teams. This is a very busy role therefore we are looking for a candidate who is resilient, organised and has a 'can do' attitude.

• Ensuring patients are arrived into the department with a welcome.
• Using computer systems to support the arrival and discharge of patients
• Dealing with patient records, filing and scanning notes
• Using a variety of computer systems
• Escalating any patient queries to the relevant person
• Maintaining a warm and welcoming reception area for patients
• Ability to multitask and think on your feet
• Liaising with patients, relatives and wider teams via telephone, email and face to face
  
  As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together.
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work. In return we will offer:
• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes
Key Facts:
• We see on average 4810 OP appointments a day.
• We are the 4thbusiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.