Outpatient Appointment Officer

Frimley Health NHS Foundation Trust

Outpatient Appointment Officer


Frimley Health NHS Foundation Trust, Slough

  • Full time
  • Permanent
  • Remote working

Posted 1 week ago, 15 May | Get your application in now before you're too late!

Closing date: Closing date not specified

job Ref: 57a65057dad74dc6bd6644f40cf755ac

Full Job Description

The post holder will be responsible for booking outpatient appointments over the Trust sites. They will have an active role in the implementation,as well as ongoing monitoring of both new and existing appointments systems.

The post holder will assist with meeting Trust targets. The postholder will be required to offer very high customer service skills for patients and both internal andexternal staff.

The ideal candidate will possess: - good communication skills - a flexible approach to work and the ability to work independently and as part of ateam - an eye for detail in data collection and recording - experience and understanding of the Patient Administration System - an awareness oflocal and national targets - an understanding of the Outpatient Waiting List.

Full training will be given to the successful candidate in electronicsystems such as the EPIC Patient Management System, national E-Referral Service and scanning. This post is an excellent opportunity todevelop skills working within the outpatient booking team in a band 3 job role.

Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.

As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.

We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.

Our threecore values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other,Committed to Excellence, Working Together and Facing the Future.

We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical, and nursing personnel working alongside the hospital's NHS staff providing care to patients in all specialties.