Operations Manager

Job Overview

• The Operations Manager is responsible for the end-to-end delivery of engineering maintenance services across a pharmaceutical manufacturing environment, ensuring that all activities are safe, compliant, reliable, and aligned to GMP and client standards.
The role oversees planned, reactive, and remedial maintenance, ensuring that assets, utilities, and systems remain operationally available, compliant, and fit for purpose, while driving performance, efficiency, and continuous improvement. The Operations Manager is the key interface between engineering delivery teams and the client, accountable for operational performance, service excellence, and governance. Main Duties
• 1. Service Delivery & Operational Performance
+ Lead the delivery of: o Planned Preventative Maintenance (PPM) o Reactive and corrective maintenance o Minor works and engineering changes + Ensure services are delivered safely, efficiently, and in line with contractual requirements + Maintain continuity of operations across shift patterns and critical systems 2. GMP & Regulatory Compliance + Ensure all maintenance activities comply with: o GMP / GxP standards o Statutory and regulatory requirements o Client-specific procedures and SOPs + Maintain full audit readiness and documentation compliance 3. Asset Reliability & Maintenance Strategy + Drive asset performance through: o Effective PPM execution o Use of predictive and condition-based maintenance strategies + Monitor asset trends and implement improvements to: o Reduce downtime o Improve reliability o Extend asset lifecycle 4. Leadership of Engineering Teams + Manage and develop: o Maintenance managers / supervisors o Engineers and technicians + Ensure teams are: o Competent and trained o Resourced appropriately for workload demands + Promote a high-performance, accountable culture 5. Contractor & Supply Chain Management + Oversee subcontractors delivering specialist services + Ensure compliance with: o Safety standards o Quality requirements o Performance expectations + Drive value for money while maintaining compliance and safety 6. Planning, Scheduling & Work Control + Ensure effective planning and coordination of: o Maintenance schedules o Shutdowns and outages o Critical interventions + Use CAFM / asset systems to: o Track work orders o Monitor performance o Improve planning accuracy 7. Performance Management & Reporting + Define and monitor KPIs including: o PPM compliance o Reactive response times o Asset uptime o SLA/service performance + Provide regular operational reporting to: o Account leadership o Client stakeholders 8. Safety, Risk & Compliance Management + Ensure safe execution of all engineering activities in partnership with SHE + Oversee implementation of: o Safe Systems of Work (SSoW) o Permit to Work (PTW) systems + Actively manage operational risks and escalate issues where required 9. Financial & Commercial Management + Manage operational budgets, including: o Labour o Materials o Subcontractor costs + Ensure delivery of services within financial targets + Identify efficiency opportunities and cost savings 10. Stakeholder & Client Management + Act as the primary operational interface with the client + Build strong relationships with: o Site operations teams o Quality, SHE, and compliance functions + Lead operational reviews and governance forums (Aligned to role as key client interface and operational lead) 11. Continuous Improvement + Drive improvements in: o Maintenance strategy o Reliability and uptime o Process efficiency + Promote use of: o Lean principles o Data-driven decision making + Embed a culture of innovation and improvement What we are looking for
• Degree or equivalent in Engineering (or relevant discipline)Significant experience in:
+ Engineering maintenance delivery + Pharmaceutical or regulated manufacturing environments Strong knowledge of: + GMP / GxP + Asset management systems + Maintenance strategies (PPM, predictive) Leadership experience in managing multi-disciplinary teams


• Degree or equivalent in Engineering (or relevant discipline)Significant experience in:
+ Engineering maintenance delivery + Pharmaceutical or regulated manufacturing environments Strong knowledge of: + GMP / GxP + Asset management systems + Maintenance strategies (PPM, predictive) Leadership experience in managing multi-disciplinary teams