Operations Duty Manager

The role of Operations Duty Manager is a new role and will be pivotal to the success of the Centre Management operation, the individual will need to have operational and FM administrative bias in a retail environment. The role of the Operations Duty Manager is pivotal to the success of the Centre Management operations the individual will need to ensure that there is close liaison between all internal and external stakeholders. The Operations Duty Manager - Weekends will provide essential compliance and operational support as part of the overall JLL centre management team, take ownership of specific projects, as well as co-ordinate and implement effective operational procedures to maintain the potential of the Shopping Centre with a clear focus on ensuring asset performance, through the delivery of H&S compliance and service partner management.

They will need to ensure close cooperation and coordination exists between Victoria Railway Station teams and BTP.

Relationships

(a) Reports to: Centre Manager

(b) Responsibility: Supervising the on-site operational management (not limited to) of service partners monitoring, retail partner engagement; liaison with internal & external stakeholders including the client and other support services partners (where appropriate).

Key and General Responsibilities

1. Under instructions from the Centre Manager to ensure that all periodic reporting to the other members of the Centre Management team, on a regular basis in an agreed professional manner.

2. Be an effective supporter and facilitator of Victoria Place Customer Services policies.

3. Update 'JLL PM' property management systems (where applicable).

4. Produce reports, memo's, emails and other communications as requested from Centre Manager.

5. Ensure all external & internal compliance and management reports are updated and maintained with information regularly and distributed accordingly.

6. H&S compliance records/processes are administered correctly and within time frames.

7. There may be a requirement for flexibility in the hours or days worked.

8. Oversee operational and facilities management for the Shopping Centre during weekend period and review opportunities for service efficiency

9. Where required liaise with JLL's wider helpdesk and IFM team

10. Further develop and ensure compliance with the Shopping Centre emergency planning and business continuity plan, reviewing and updating as necessary to ensure optimum effectiveness

11. Assist in managing the Shopping Centre scenario-based training to continuously improve Emergency Preparedness

12. Ensure compliance with the managing agent's Working Practices Manual where applicable

13. Oversee Service Partners complete all accident and incident reporting

14. Motivate Service Partners to achieve required KPI standards

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

Operational Reporting

1. Take ownership and responsibility for inspecting front of house (FoH) and back of house (BoH) areas

2. To be supportive and provide essential input into JLL and Centre reports.

3. Assist the broader centre management team in monitoring marketing or commercialisation activity

4. Undertake regular liaison with Retail Partners

5. Ensure all H&S and Environmental statutory and the managing agent's best practice procedures and systems are complied with

7. Supervisory oversight of the contracted service teams during the period, through their managers, in particular contracts associated with Soft Services, Hard Services and Vertical Transportation

8. Willingness and ability to learn on the job, keen to undertake training and career development through undertaking mandatory training and other essential E-learning. Packages within approved time scales.

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