Night Food and Beverage Assistant (Room Service) - 02- Food & Beverage

The Night Food and Beverage Assistant is responsible for preparing and delivering room service orders during the night, ensuring excellent customer service, cleanliness, and compliance with food safety standards

• Take and deliver room service orders promptly and accurately throughout the night.
• Prepare and present food and beverages in accordance with hotel standards.
• Maintain cleanliness and hygiene of service areas, trolleys, and equipment during the night shift.
• Restock room service items, including condiments, crockery, cutlery, and minibar supplies as required.
• Assist with late-night guest requests, including dietary requirements or special requests.
• Follow all food safety, hygiene, and handling regulations.
• Accurately post charges to guest accounts and handle billing queries professionally.
• Liaise with kitchen, reception, and other departments to ensure smooth service.
• Complete shift handovers and report any incidents or issues to the relevant departments.
• Comply with all health, safety, and fire procedures in accordance with hotel policy.
  
  Providing high quality service and attention to detail comes naturally to you.
• A smart and professional appearance.
• Excellent communication skills.
• The ability to remain calm whilst under pressure.
• Feeling comfortable in a fast-paced, busy environment.
• You value being part of a team and supporting your colleagues.
• Most of all, you have an approachable, positive, and proactive manner.
• Experience in a similar role within a 5-star hotel is a significant advantage.
  
  Nestled on the Greenwich Peninsula, attached to the O2, InterContinental London - The O2 embraces a captivating backdrop of the River Thames and Canary Wharf. Our five-star hotel includes 493 bedrooms, a diverse dining selection, spa facilities, state-of-the-art conference and meeting rooms, including the UK's largest pillar-free ballroom.
  
  Free meals on duty.
• Uniform offered and dry cleaned.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties
• Introduce a friend scheme
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.