National Account Director - Waste

National Account Director - Mitie WasteWe're looking for a National Account Director to lead and grow some of Mitie Waste's most strategic, high-value clients. This is a senior role combining commercial leadership, relationship management and operational delivery to drive long-term success.

The RoleYou'll be the senior point of contact for key national accounts, responsible for:

-Driving account growth, retention and profitability

-Leading commercial strategy and complex negotiations

-Aligning internal teams to deliver a seamless, high-quality service

-Identifying and delivering new opportunities within existing accounts

You'll also provide leadership to a team of Account Managers, ensuring strong performance, forecasting and client satisfaction.

Key Responsibilities
-Own and develop strategic national accounts, building strong senior stakeholder relationships

-Define and deliver account strategies aligned to revenue and growth targets

-Lead commercial negotiations (pricing, contracts, service agreements)

-Identify growth opportunities through innovation and service improvement

-Act as the senior escalation point for client issues, ensuring swift resolution

-Coordinate cross-functional teams to deliver consistent service across multiple sites

-Lead, coach and manage account teams to achieve high performance

-Drive continuous improvement using client feedback and performance data

-Lead regular client reviews and maintain strong stakeholder engagement

What You'll Bring

Must have strong experience in waste management and recycling

-Proven success managing large, complex national accounts

-Commercial expertise in contracts, pricing and negotiations

-Ability to influence and engage stakeholders at all levels

-Experience leading teams and driving performance

-Excellent communication, planning and organisational skills

-Strong understanding of health & safety and compliance

-A proactive, solutions-focused and relationship-driven approach