MSK Therapies - Reception Coordinator

East Sussex Healthcare NHS Trust

MSK Therapies - Reception Coordinator


East Sussex Healthcare NHS Trust, Hastings

  • Full time
  • Permanent
  • Onsite working

Posted 6 days ago, 15 May | Get your application in now to be included in the first week's applications.

Closing date: Closing date not specified

job Ref: ea63928b0f6f4ffcb53d887f03a6675f

Full Job Description

We are looking for an approachable and enthusiastic Reception Coordinator to join our busy MSK Therapies Team. The post holder will be responsible for supporting a team of Receptionists across our various sites in East Sussex and will also be expected to provide Reception cover at these locations, as required.

The role will involve the support and supervision of the Reception Team to help provide a professional and effective service., The post holder will be responsible for ensuring that reception cover is provided for all sites, including, Conquest, Bexhill, EDGH, Amberstone, Lewes, Newhaven, Uckfield and will be responsible for work allocation and act as the first point of escalation for any queries.

They will also support with the training and development of the Reception Team, ensuring that all standard operating procedures are being followed.

To demonstrate good communication and customer service skills,showing empathy and care to service users who may be distressed or in pain or have impairment that affects their communication.

Attend and participate at team meetings, department meetings asrequested.

We are proud to provide 'Outstanding' care and be a great place to work

We provide safe, compassionate and high quality care to half a million people living or visiting East Sussex. We are one of the largest organisations in East Sussex, the only integrated provider of acute and community care in Sussex. Our extensive services are provided by 7000 + members of staff working from acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites and in people's own homes.

In 2020 the Care Quality Commission rated us as 'Good' overall, and 'Outstanding' for being caring and effective. The Conquest Hospital and our Community Services are rated 'Outstanding'. Eastbourne DGH rated 'Good'.

In 2020, the Trust launched its ambitious 'Building for our Future' programme. This once in a lifetime programme aims to repair, redevelop and expand our hospitals, transforming the environment in which we provide care for generations to come.