Mortuary and Bereavement Administrator

The post holder will be based within the Mortuary or the Bereavement Centre and provide a vital support role to the Mortuary team, the Bereavement Centre team (including our Medical Examiner service) Consultant Pathologists and various internal and external stakeholders., + To organise the office work area
+ To establish and maintain high standards of work within the office area.
+ To ensure that records are kept up to date and stored safely to ensure compliance with good working practices for the standards of the Human Tissue Authority (HTA) codes of practice.
+ To organise the daily case list in consultation with the APT staff.
+ To liaise with and book appointments for funeral directors and/or family to collect deceased patients from Guy's and St Thomas' Mortuaries.
+ To manage appointment diaries
+ To book viewings as required and liaise with relevant stakeholders to ensure adequate attendance by qualified staff.
+ To maintain professional links with external statutory offices concerned with the administration of death by communicating in an effective and professional manner.
+ To book groups attending the Mortuary for lectures in consultation with APT staff.
+ To provide secretarial assistance to the department and management team.
+ To organise patient transfers when required
+ To ensure the provision of effective telephone answering service for department.
+ To issue official documentation from the department under the direction of APT's.
+ To maintain professional competency and dexterity in precision based physical tasks, e.g. keyboard skills and maintain the levels of concentration required maintaining a quality service.
+ Support the completion of Medical Cause of Death Certificates (MCCD) for bereaved families and or friends in a compassionate and professional manner.
+ To support the bereaved through the processes that are required to be followed once a person has died, in particular the role of the Medical Examiner, ensuring that they understand these procedures and are capable of performing these tasks or ensuring they receive support and or help with the process.
+ To take minutes at meetings as required
+ To identify and participate in audits within the department
+ To adhere to all departmental standard operating procedures, policies and health and safety regulations.
+ To keep the workplace and work areas clean and tidy
+ To control access to the Mortuary within working hours.
Clinical and Laboratory Informatics
+ To arrange for the safe collection and transportation of human tissue and samples and to maintain accurate records of dispatch and receipt
+ To take case referrals from external service users in liaison with the APTs.
+ To obtain relevant clinical information as required for cases including collection from departments if required.
+ To enter data onto the Mortuary and Bereavement Eden system correctly and with care
+ To review patient records in the case of hospital deaths and ascertain the most appropriate clinicians to discuss the case with the Medical Examiner Office.
+ To make contact with ward staff and/or primary care clinicians to facilitate timely discussion with the Medical Examiner and completion of necessary paperwork.
· To ensure that GP death notifications are completed and sent securely to the relevant practice in a timely fashion.
· To receive patient's property and ensure that it is accurately identified, registered, and labelled prior to storage.
Procurement
+ To assist the APTs in requisitioning and maintaining adequate supplies of office and Mortuary consumables
+ To assist with liaison and emergency call out of engineers and companies related to Mortuary equipment.
+ To maintain adequate levels of up to date printed stores
Quality
+ To establish and maintain high standards of work in the office and to ensure effective liaison between the Mortuary and all it's stakeholders.
+ To be aware of the requirements of data protection
+ To attend departmental meetings as required
+ To adhere to all regulations as set out by the HTA
+ To maintain professional links with external statutory offices concerned with the administration of death by communicating in an effective and professional manner.
· To communicate with all members of staff including clinicians and other health professionals, using appropriate terminology and media whilst promoting effective teamwork.
Guy's and St Thomas' celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study's at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership.
Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy.
As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends.
Flexible working
We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual's personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process.
Due to recent changes in the UK immigration rules which affect Skilled Worker Visas, Global Business Mobility, Higher Skill Level and Increased Salary Thresholds, please ensure that you are able to meet the requirements to live and work in the UK before applying. Further information about eligibility is available on the UK Government website.
Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis.
Please apply for this post by clicking "Apply Online Now."

To be the right person for this post you will thrive on working in a fast paced environment, enjoy the challenge of adapting to changing priorities and be a natural team player.

Guy's and St Thomas' is among the UK's busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services.
Guy's is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary's Hospital in Sidcup. St Thomas' has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children's Hospital.
Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions.
Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients.
In February 2021 the Royal Brompton and Harefield joined Guy's and St Thomas' NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research.
We have a reputation for clinical excellence and high quality teaching and research. We are part of King's Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King's College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit.
Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of 'good'. Our adult community services achieved a rating of 'outstanding'.
The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients.
We have one of the most ambitious capital investment programmes anywhere in the NHS., Guy's and St Thomas' NHS Foundation Trust comprises five of the UK's best known hospitals - Guy's, St Thomas', Evelina London Children's Hospital, Royal Brompton and Harefield - as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation.
We are among the UK's busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark.
We have around 22,700 staff, making us one of the largest NHS Trusts in the country and one of the biggest employers locally. We aim to reflect the diversity of the communities we serve and continue to develop new and existing partnerships with local people, patients, neighbouring NHS organisations, local authorities and charitable bodies and GPs.
We strive to recruit and retain the best staff as the dedication and skills of our employees lie at the heart of our organisation and ensure that our services are of the highest quality, safe and focused on our patients.