Member Xperience Assistant - Hastings

Respond promptly to member enquiries, emails, and phone calls relating to memberships, payments, and general information.

Conduct tours for prospects, assist new members in getting started, and follow up with renewals and reinstatements.

Handle local complaints and feedback at first contact, escalating where appropriate.

Provide support at the front desk, including spa guest check-ins and caf assistance during peak times.

Carry out compliance tasks such as first aid checks, towel stock, lost property, and permit-to-work forms.

Capture and update accurate member records, including account adjustments, freezes, upgrades, cancellations, and transfers.

Contribute to social media and outreach activity to promote events and membership., Becoming a Membership Xperience Assistant at Bannatyne offers a unique opportunity to join the Membership Xperience team to assist in shaping the member journey in one of the UK's leading health and wellness companies.

In this dynamic role, you'll be at the heart of driving membership growth and retention, creating engaging experiences, and creating a strong sense of community within the club. With access to excellent training, career progression opportunities, and a supportive team environment, you'll be empowered to make a real impact.

Additionally, enjoy fantastic perks, including use of our premium gym and spa facilities and staff discounts, as you contribute to our mission of promoting health and wellbeing.

Friendly, approachable, and professional.

Excellent communication skills with a member-first mindset.

Able to multitask and maintain accuracy under pressure.

Highly organised with attention to detail.

Customer service experience with proven ability to resolve issues calmly and effectively.

It would be desirable if you had a familiarity with health club or fitness industry operations. It would also be advantageous if you had an understanding of gym or spa offerings and their benefits to members.