Meeting & Events Operations Team Leader - 02- Meeting & Events

Our Team Leader will provide direction, instructions and guidance to the Meeting & Events Team whilst ensuring they maintain a high standard of discipline, staff morale and report any grievances or complaints to the M&E Services Manager and in their absence the Assistant M&E Operations Manager.

• Supports the team and manager on duty
• To anticipate guest dissatisfaction and take appropriate action to avoid guest complaints.
• Develop a strategy the team will use to reach its goal
• Provides encouragement to team members
• Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance
• Communicates deadlines to team members
• Generates and shares team performance, mission-related objectives, and deadlines
  
  Providing high quality service and attention to detail come naturally to you.
• Excellent communication skills.
• Strong supervisorial and organisational skills.
• Very good at multi-tasking and remaining calm under pressure.
• Feeling comfortable in a fast-paced, busy environment.
• You value being part of a team and supporting your colleagues.
• A smart and professional appearance.
• Most of all, you will have an approachable, positive, and proactive manner.
• Experience in a similar role within a 5-star hotel is a significant advantage.
  
  Nestled on the Greenwich Peninsula, attached to the O2, InterContinental London - The O2 embraces a captivating backdrop of the River Thames and Canary Wharf. Our five-star hotel includes 493 bedrooms, a diverse dining selection, spa facilities, state-of-the-art conference and meeting rooms, including the UK's largest pillar-free ballroom.