Medical Receptionist - General Practice

Rivergreen Medical Centre

Medical Receptionist - General Practice


Rivergreen Medical Centre, The Park, City of Nottingham

  • Part time
  • Permanent
  • Onsite working

Posted 1 week ago, 15 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 3d3aff32477a4a6396b79b8e9db6516e

Full Job Description

Project a positive and friendly image to patients and other visitors, either in person or via the telephone. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team. Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of clerical support to clinical staff and other members of the practice team.

The role will involve working to ensure that the surgery's appointments, systems and processes are as effective as possible to allow us to deliver an outstanding level of personal medical services to the patients of the practice.

Your practice should be safe; effective; caring; responsive to all patients needs

Mission statement

To provide and high level of patient care with a strong ethos of family medicine. To be an efficient, business focussed provider of Primary Care Services. Our core values are, A good attitude and positive action towards ED&I creates an environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.

Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with the same dignity and respect.

Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued, and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have the responsibility to ensure that they treat our patients and their colleagues with dignity and respect.

Safety, Health, Environment and Fire (SHEF)

This Practice is committed to supporting and promoting opportunities for staff to maintain their health, wellbeing, and safety.

The post holder is to manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients. They will also monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures, and guidelines.

All personnel have a duty to take reasonable care of health and safety at work for themselves, their team, and others and to cooperate with employers to ensure compliance with health and safety requirements.

All personnel are to comply with the:

  • Health and Safety at Work Act 1974,

  • Environmental Protection Act 1990,

  • Environment Act 1995,

  • Fire Precautions (workplace) Regulations 1999

  • Coronavirus Act 2020

  • Other statutory legislation which may be brought to the post holder's attention.

  • Confidentiality

    The Practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality.

    It is essential that, if the legal requirements are to be met and the trust of our patients is to be retained, all staff must protect patient information and provide a confidential service.

    Quality & Continuous Improvement (CI)

    To preserve and improve the quality of this Practice's output, all personnel are required to think not only of what they do but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work.

    The responsibility for this rests with everyone working within the Practice to look for opportunities to improve quality and share good practice and to discuss, highlight and work with the team to create opportunities to improve patient care.

    Medical Practice continually strives to improve work processes which deliver healthcare with improved results across all areas of our service provision. We promote a culture of continuous improvement where everyone counts, and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.

    Staff should interpret national strategies and policies into local implementation strategies that are aligned to the values and culture of general practice.

    All staff are to contribute to investigations and root cause analyses whilst participating in serious incident investigations and multidisciplinary case reviews.

    Induction training

    At Rivergreen Medical Centre, you will be required to complete the induction programme and the practice management team will support you throughout the process.

    Learning and development

    The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude, and competences to perform their role. All staff will be required to partake in, and complete mandatory training. It is an expectation for this post holder to assess their own learning needs and undertake learning as appropriate.

    The post holder will undertake mentorship for team members and disseminate learning and information gained to other team members to share good practice and inform others about current and future developments (e.g., courses and conferences).

    The post holder will provide an educational role to patients, carers, families, and colleagues in an environment that facilitates learning.

    Collaborative working

    All staff are to recognise the significance of collaborative working and understand their own role and scope and identify how this may develop over time. Staff are to prioritise their own workload and ensure effective time-management strategies are embedded within the culture of the team.

    Teamwork is essential in multidisciplinary environments and the post holder is to work as an effective and responsible team member, supporting others. They will help with exploring the mechanisms to develop new ways of working and work effectively with others to clearly define values, direction and policies impacting upon care delivery.

    Effective communication is essential, and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.

    All staff should delegate clearly and appropriately, adopting the principles of safe practice and assessment of competence.

    Plans and outcomes by which to measure success should be agreed.

    Managing information

    All staff should use technology and appropriate software as an aid of planning, implementation, monitoring of care, presenting and communicating information.

    Service delivery

    The post holder must adhere to the information contained within the organisations policies and regional directives, ensuring protocols are always adhered to.


    The security of the practice is the responsibility of all personnel. Staff must ensure they remain vigilant at all times and report any suspicious activity immediately to their line manager.

    Under no circumstances are staff to share the codes for the door locks to anyone and are to ensure that restricted areas remain effectively secured. Likewise, password controls are to be maintained and are not to be shared.

    Professional conduct

    All staff are required to dress and behave appropriately for their role.

    Primary responsibilities

    The following are the core responsibilities of the Medical Receptionist. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

    Other tasks will include

  • Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice

  • Deal with all general enquiries

  • Explain procedures as necessary

  • Process personal and telephone requests for appointment, visits and telephone consultations according to practice protocols and guidelines

  • Receive and make telephone calls as required - divert calls promptly and appropriately and take messages ensuring accuracy of details

  • and prompt appropriate delivery
  • Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner

  • Receiving patients consulting with members of practice team

  • Take and put prescription request from patients over the front counter in accordance with practice guidelines

  • Hand completed repeat prescriptions to patients, checking name and address

  • Explain practice arrangements and formal requirements to new patients and ensure procedures are completed

  • Processing and distributing incoming (and outgoing) mail

  • Scanning

  • Advise patients of relevant charges for private services, accept payment and issue receipts for same

  • Keeping reception area, notice boards and leaflet dispensers tidy and free from obstructions and clutter

  • Be able to cover all reception positions as necessary

  • Have working knowledge of telephone system

  • Administration
  • Mail to patients and required, i.e. calls and reminders

  • Photocopy as requested

  • Other responsibilities
  • To have a thorough knowledge of all practice procedures

  • To work in accordance to practice protocols

  • Ensure building security - have thorough knowledge of doors/windows/alarms

  • Opening up/locking up of practice premises and maintaining security in accordance with practice protocols

  • Computer data entry - processing and recording information in accordance with practice procedures

  • Providing clerical assistance to practice staff as required from time to time

  • Undertake any additional duties as requested by the partners or the practice manager

  • Duties may be varied from time to time under the direction of the practice manager, dependant on current and evolving practice workload and staffing levels.

    Secondary responsibilities

    In addition to the primary responsibilities,
  • Keep up to date with mandatory training

  • Continue ongoing professional development

  • Keep up to date with practice policies and procedures

    GCSE or equivalent (required), Medical Receptionist: 1 year (preferred)

    Job Types: Part-time, Permanent

  • Pay: £11.52-£11.62 per hour

    Expected hours: 33 per week

  • Company pension

  • On-site parking

  • Sick pay

  • Schedule:
  • Monday to Friday