Maintenance Helpdesk Executive

You'll be responsible for assisting the Maintenance Helpdesk Manager in providing maintenance support across the business. Allocating internal and external contractors where need throughout the divisions, which comprises of more than 700 units across the UK, Ireland & Netherlands. SSP units can be found within Railway Stations, Airports, and Millie's Cookies in shopping centres What you'll be doing:

• Helpdesk duties include answering and triaging a large volume of incoming calls, logging work orders in Ostara, (CRM software) (Agility)
• Liaising with the Contractors (outgoing calls and emails) for any/all information and ensuring that all urgent call outs are attended to ASAP.
• Closing down work orders and detailing the engineers' findings on the system.
• Constantly monitor all forms of email and media communication to ensure swift and efficient responses to questions and queries.
• Processing invoices and be in control of certain Contractor invoices that require constant monitoring. Using systems such as Ostara, Imap, Compleat, SAP (Agility).
• Providing updates to the OD's, OM's, and MM on critical outstanding works.
• Monitoring inspections and certificates, reporting back to the Maintenance Helpdesk Manager and the Compliance Team Leader, the status of all PPM programmes.
• Ad hoc duties to include minute taking, creating, and updating spreadsheets, producing reports. Occasionally providing additional support for Contractor reviews.
• Asset upload, ensuring this is up to date on equipment issues across the business
• Extra income to be earned by being part of the OOH / Crisis service team and take the mobile phone home during evenings and at weekends to maintain 24/7 maintenance cover (This is based on a team rota), additional payments in Net cost, based on daily rates.
Key Working Relationships
• Maintenance Team
• Unit Managers
  
  Excellent customer service, interpersonal skills, and telephone etiquette
• Intermediate knowledge of Microsoft Office packages which include, Word, Excel, Outlook and Power Point
• Excellent numeracy and organisational skills
• Ability to confidently liaise with all levels of management within the SSP business.
• A self-motivator
• Team player
• Fluent English
• Works well under pressure.
• Works to tight deadlines and timescales
• Excellent attention to detail and document accuracy
• Maintenance experience (desirable but not essential)
Desirable:
• Able to speak Dutch
  
  We Are Food Travel Experts
SSP is a leading operator of food and beverage concessions in travel locations, operating restaurants, bars, cafés, food courts, lounges and convenience stores in airports, train stations, motorway service stations and other leisure locations. We are present in nearly 40 countries around the world, and we run more than 550 international, national and local owned and franchised brands across approximately 2,600 units. Our purpose is to be the best part of the journey. From providing rewarding and fulfilling career journeys for our 37,000 colleagues worldwide to providing great experiences for our customers as they travel, this ethos drives the culture of SSP. Be you. That's how we like it. Great food and drink are diverse by nature. Our food is authentic, creates great experiences and brings people together. The same goes for our DE&I (Diversity, Equity and Inclusion) strategy at SSP. By empowering our colleagues and celebrating our differences, we create great experiences for our people and help them thrive as one global team. Bring your appetite for opportunity! Learning is a constant adventure, and we're passionate about supporting all of our colleagues in their development. From accredited apprenticeships to senior management training, we have a range of pathways and programmes dedicated to your growth. And with our online academy full of resources, you can learn your way. Benefits of joining SSP: At SSP, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits

At SSP, we're passionate about creating places people want to be - whether that's for our customers, our partners or our colleagues.When you join us, you'll be part of a business where commercial thinking, collaboration and ownership really matter, and where your work can make a visible difference.We offer:Employee discounts across our brandsFriends and Family Discount AppAward-winning training, apprenticeships and development programmesHealth and wellbeing supportHybrid working with flexibility to support work-life balanceAn inclusive and diverse workplace, with employee networks and communities Ready to join us? If you're excited by the opportunity to shape commercial performance in a key market, work closely with senior leaders and turn insight into action, we'd love to hear from you. Start the best part of the journey with us. At SSP, we value diversity and are committed to building a team that reflects a wide range of backgrounds, skills and perspectives., Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK. Flexible Scheduling: To accommodate various lifestyles, we are promoting work-life balance Free Meal and Parking while on shifts Continuous Growth: Access award-winning training, apprenticeships and development programs to enhance your skills and advance your career, Duty Manager Development Programme Help@Hand App: from shopping discounts, GP appointments, 24/7 helpline to financial and wellbeing support for you and your loved ones Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave Culture: We value diversity and inclusion at SSP, and we have a variety of colleague networks to support you, such as LGBTQ+, Women's Network, Neurodiversity and Disability and many more. Activities: Barista Competition, Millie's Cookies Ice off Challenge, Superstars Recognition Financial Support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates and more