Lettings Officer

Broxtowe Borough Council is looking to recruit an experienced Lettings Officer to help deliver and improve its housing services. As a Lettings Officer, your primary role will be to undertake the Lettings of all properties to ensure that they are let at the earliest opportunity and the void period is at a minimum, in accordance with policy and procedures. You will manage a patch area of properties within the Borough and undertake property viewings and sign ups throughout the borough. You will undertake responsibility for terminations, Use and Occupation cases, advertising properties, and ensuring that accurate records are maintained. The key focus of the team is to reduce the time it takes to let properties overall, so your ability to work proactively to help coordinate this process is essential.

You will work as part of team with the other Lettings Officer and a team of Housing Needs Assistants delivering this service. The ability to work as part of a team but also to manage your own caseload is important. You will need to work closely with other departments and agencies to achieve positive results for customers and to improve the quality and sustainability of lettings and tenancies and therefore an ability to communicate with a wide range of audiences and build relationships is important. You will need to be able to communicate effectively with customers, both verbally and in writing, some of whom will be suffering difficulties because of their personal circumstances We're looking for an individual who has experience in:

• Experience in working within social housing
• Experience in working with customers
• Experience in working with vulnerable people
The ideal candidate would be:
• Able to manage their own caseload
• Able to work under pressure and with constantly changing priorities
• Have strong communication skills, both verbally and written
• Someone who represents our GREAT values and behaviours
  
  The Council embraces flexible ways of working to ensure that we can attract the best talent and experience and get the most from our employees. Whilst meeting the needs of our residents is a priority and we can't guarantee we can accept all flexible working requests, we are happy to discuss your options when you apply for a job with us.
As a Broxtowe Borough Council employee you can enjoy many benefits including a generous pension fund, loyalty awards and family friendly policies to help you balance your work and family life, as well as discounts and offers as part of our employee benefits scheme.