Lettings Officer

As a Lettings Officer, you'll play a vital role in delivering an efficient and customer-focused lettings service. You'll play a role in managing the end-to-end lettings and voids process, ensuring homes are allocated quickly, accurately, and in line with key performance indicators (KPIs). Working in a fast-paced environment, you'll be responsible for meeting targets around void turnaround times and allocation performance, while maintaining a high level of attention to detail. You'll work closely with applicants and residents, providing a professional, supportive and welcoming experience throughout the lettings journey. The role also involves strong collaboration with internal housing teams and building effective working relationships with external partners, including local authorities and nomination agencies, to ensure successful and timely allocations. This is a fantastic opportunity to develop your skills, gain valuable experience in social housing, and contribute to a service that makes a real difference in people's lives. What You'll Do:

• Deliver Excellent Customer Service - Act as a key point of contact for applicants and residents, providing clear advice,
guidance and support throughout the lettings journey.
• Manage Lettings & Voids - Take responsibility for progressing void properties, ensuring homes are advertised, allocated and let
quickly while complying with policy and procedures.
• Maintain Accuracy in a Fast-Paced Environment - Handle large volumes of work with a high level of attention to detail, ensuring
all data, records and documentation are accurate and compliant.
• Use Systems Effectively - Confidently use Microsoft Office and housing management systems to update records, manage workflows
and support reporting.
• Work Collaboratively - Work closely with internal housing teams and external partners, while being an integral part of a small,
friendly team where collaboration, communication and supporting one another are essential to delivering a successful lettings service.,
• Start Your Career with Purpose: Work in a role where you'll have a direct impact on the lives of those in your community.
• Support and Training: We'll provide you with all the support and training you need to succeed and grow in your role.
• Career Development: Take advantage of ongoing learning opportunities and gain valuable experience in social housing.
At mhs, we value people with a great attitude and a desire to contribute to our mission of providing high-quality housing. If you're ready to start your career and make a difference, we'd love to hear from you!


• Excellent communication and interpersonal skills
• Strong Microsoft Office skills (Word, Excel, Outlook)
• High attention to detail and accuracy
• Ability to work effectively in a fast-paced, high-volume environment while also being a proactive and supportive team player
• Customer-focused mindset with a professional and positive attitude
• Strong organisational and time management skills
• Strong organisational skills with the ability to quickly learn new processes and systems
• Full driving licence and access to a vehicle
Desirable
• Experience working within social housing
• Previous lettings or allocations experience in social housing
• Knowledge of housing legislation, allocations policies, or choice-based lettings systems, Disability Confident
About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

Are you looking for your first step into a meaningful career where you can make a real difference? At mhs, we're dedicated to providing high-quality, affordable housing and transforming lives in our community. We're excited to offer an opportunity for a motivated, enthusiastic individual to join us as a Lettings Officer. This is a great role for someone with a positive attitude, a desire to help others, and a passion for making an impact.


• A performance based annual bonus + pension contributions matched up to 6%
• 28 days holiday + bank holidays and the option to buy/sell holiday
• Training & Development and opportunities for continuing professional development including regular tool box talks
• A great team of colleagues to work with
• Regular social and charitable events and a range of wellbeing activities
• Enhanced family leave policies
• A really competitive package of flexible employee benefits including a cycle to work scheme
• A fantastic working office environment overlooking the River Medway that's accessible and inclusive
• Free parking and disabled parking
• Access to two holiday homes in Norfolk and Dorset
We're a Disability Confident employer. This means if you tell us you have a disability and meet the minimum requirements for the job, we'll offer you an interview. We can be flexible when assessing people so everyone has the best opportunity to demonstrate they can do the job. At mhs homes we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.