Jeopardy Manager

Job DescriptionRight across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
At M Group Energy, were enabling the energy essential to support our lives.
We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation.
This role will be within our?Metering team.?Youll join the leading provider of metering services in the UK energy retail sector, we provide efficient and flexible services for gas, electricity and water meters.
Our meter readers install, maintain and manage meters to make sure customers are billed correctly and energy usage patterns are monitored.
Want to come and be a part of it?
What will you be doing?
As a Jeopardy Manager, youll play a key role in keeping our metering operations running smoothly. Youll support a region of up to 40 technicians, ensuring appointments are delivered on time and customers receive the service they expect.
This is a fast-paced, problem-solving role where your ability to think ahead, stay organised and respond quickly will make a real difference. Youll work 37.5 hours per week on a flexible rota (shared monthly), with shifts such as 07:#####:30, 08#####6:00, 1#####18:00 and #####020:00supporting a balance between operational needs and your working day.
Your day could include:Monitoring technician schedules throughout the day to ensure appointments are met within timescalesIdentifying and managing jobs at risk of delay (jeopardy) and taking action to resolveRedistributing appointments where there are absences or unexpected changesManaging same-day and priority appointmentsKeeping systems updated with accurate progress and outcomesSupporting technicians with any issues, including technology failuresHandling inbound and outbound calls with both technicians and stakeholdersEscalating risks where required and working closely with your Team LeaderYoull be the link between planning and deliveryensuring everything stays on track and customers are supported.
What youll bring
Were looking for someone who thrives in a fast-moving environment and enjoys solving problems:Previous experience in scheduling, planning or coordinationStrong organisational skills and attention to detailConfident communicator who can build relationships across teamsGood IT and system knowledgeAnalytical mindset with the ability to make clear decisionsAbility to manage competing priorities and adapt to changeProactive, reliable and solutions-focused approachA strong customer focus and commitment to serviceYoull also bring the mindset to continuously improve how things are done and support the wider team to succeed.

We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.
Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.Were responsible and go further for our people, clients, communities and the planetWere open and seek new and better ways of exceeding expectationsWere together and as one team; the whole is greater than the sum of the partsWere ambitious and embrace opportunity, to lead essential infrastructure services for lifeWhether youre a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.
Its an exceptional time to be a part of M Group.
Please note:?Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.
For certain roles, successful candidates will be subject to 3rd?party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
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Whats in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include;
Matched or contributory pension scheme
Online GP service, 24 hours a day, 365 days a year
Employee assistance programme
My Rewards portal, access to 1000s of retail discounts
Life assurance
Cycle to work, salary finance and give as you earn schemes
Enhanced maternity, paternity leave and adoption leave
Reward and recognition scheme