IT technician, Associate

To help deal with IT problem reports sent to the IT helpdesk and ensure a successful resolution to user problem reports against SLA. The role will involve interfacing with end users, identifying the cause of their IT issues and implementing a fix where possible. In addition, they will be responsible for assisting with elements of asset management whilst following company processes and attending workshops and participating in opportunities to expand IT knowledge.,

• Dealing with end user IT tickets and taking ownership of end user IT issues.
• Allocating and setting up new equipment to end users.
• Building PCs from the standard company image and deploying them to desks as required.
• Performing root cause analysis on problem tickets.
• Ensuring the IT Manager is aware of any issues which may impact on the smooth day to day running of the business from an IT perspective.
  
  Ability to pick up new technologies/software quickly.
• Understanding of networking.
• Good problem solver.
• Methodical with an eye for detail.
• Ability to identify IT hardware components and fault find.
Desired Skills:
• A good ability to translate IT language into a generic understanding end users can understand.
  
  Our Values (https://www.curtisswright.com/company/sustainability/core-values/default.aspx)
Environmental, Social and Governance Curtiss-Wright Industrial Division, which includes the product brands of Arens Controls, Penny & Giles, PG Drives Technology and Williams Controls, is an excellent supplier in providing components and sub-systems which enable customer specific solutions for on- and off-highway vehicles. These include medium- and heavy-duty trucks, buses and motor coaches, construction and agricultural vehicles, materials handling, and other specialty vehicles, as well as sophisticated wheelchairs and scooters for medical mobility. We develop and manufacture electronic throttle controls, transmission shifters and sensors for commercial off-highway equipment and heavy trucks, helping to address the long-term trend towards attaining higher fuel efficiency and lower emissions. We also supply operator controls and advanced motor controllers for hybrid and electric vehicles, such as buses, forklift trucks, pallet stackers, wheelchairs, and rehabilitation chairs., Over 95 years of growth, Curtiss-Wright is an integrated, market-facing global diversified industrial company and remains a technology leader through this legacy of innovation. Through three well-balanced segments - Aerospace & Industrial, Defense Electronics and Naval & Power, we remain focused on advanced technologies for high performance platforms and critical applications. Diversity, commitment to excellence and dedication to the spirit of pioneering innovation continue to drive the employees of Curtiss-Wright. Our Values What makes a world-class organization? It all begins with core values that provide a strong foundation for success. Simple in theory, the values of Curtiss-Wright are reflected in every aspect of our operations. To our employees, these are more than words on a wall - we all take these values to heart in our relationships with our customers and each other. Leadership We lead based on vision and strategic direction, empowering employees to reach goals through thoughtful and decisive action. Customer Focus We are committed to achieving total quality by meeting our customers' expectations and delivering products and services in a timely fashion. Teamwork & Trust Working in a spirit of trust and collaboration, we actively encourage employees to contribute their ideas and innovations to keep our company moving forward. Respect for People We believe that people are our most valuable asset and will always do the right thing in our dealings and interactions with all employees. Integrity We will act with the highest integrity in all of our business relationships and strategic partnerships. What We Offer Our Employees: Opportunity: As part of the Curtiss-Wright team, you have the opportunity each day to transform the way customers do business, as well as transform your career. Our entrepreneurial environment provides you with excellent experiences that enable you to develop your skills through stretch assignments and the opportunity to work with the best talent in the industry. You will have the opportunity to contribute from day one! Challenging Work: The work we do here is not only challenging, but it is meaningful to our customers, our employees and the communities in which they live and work. You are given the chance to work on some of the most advanced technology projects in the world. Now that something to be proud of! Collaborative Environment: The teamwork among our exceptionally talented people enables us to deliver some of the most advanced solutions to our customers.