IT Support Engineer
Bet365, City Centre, Manchester
IT Support Engineer
Salary not available. View on company website.
Bet365, City Centre, Manchester
- Full time
- Permanent
- Onsite working
Posted 1 week ago, 11 Jul | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 4f1276653650422fb6816e8284cd94ef
Full Job Description
- Resolving second line incidents.
- Assigning incidents and acquiring knowledge from third-line teams.
- Resolving incidents and queries for senior management.
- Deploying and Imaging end user computer hardware and deploying software packages.
- Investigating and escalating MIs to major incident managers.
- Completing system maintenance, alongside escalations and call outs.
- Managing and updating hardware ensuring that all assets are correctly assigned and accounted for.in CMDB.
- Performing weekly stock checks against CMDB to maintain stock levels.
- Creating and maintaining Knowledgebase Articles (KBAs) and Technical Process Documentation.
- Deploying and Imaging end user computer hardware and deploying software packages.
- Identifying and contributing to Service Improvement opportunities.
An IT Support Engineer who will install and configure hardware and software, acting as an escalation point to our Service Desk and working with our third line teams when required.Full TimeCloses06/08/2025As an experienced Engineer, you will provide support to the Business and work closely with other teams within IT Services to ensure all services are delivered within set targets and to agreed standards. Your primary focus will be to support the UK Business function alongside providing support where required to external offices.The day to day work is interesting, challenging and fast paced with a hardworking and delivery focused Company ethos. The ideal candidate will have a broad set of technical skills and be ready to tackle some of technology's greatest challenges.The IT Support team provides on-site support to employees, as part of our core team this role will be covering a 07:00 to 18:00 shift pattern.Preferred skills and experience - Proficiency with Active Directory, including user and group management.
- Experience with Microsoft Exchange administration and troubleshooting.
- Hands on experience with Citrix, or any equivalent virtualisation tools.
- Experience deploying, imaging and supporting Windows operating systems including Windows 10 and Windows 11.
- Experience deploying, imaging and supporting macOS and Linux (Ubuntu), including iOS and Android mobile devices.
- Familiarity with JAMF for macOS device management.
- Networking experience including DNS and DHCP Configuration, TCP/IP, Networking Principles, VPN Troubleshooting and Firewall Basics.
- Commercial experience working within a service management function.
- Technical ability to support and maintain hardware and peripheral devices.
- Experience of using an ITSM Tool for tracking, change, incident and problem jobs.
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