ICC Scheduling Analysts
North West Ambulance Service Nhs Trust, Lostock, Bolton
ICC Scheduling Analysts
£28392-£31157
North West Ambulance Service Nhs Trust, Lostock, Bolton
- Full time
- Temporary
- Onsite working
Posted today, 9 Jun | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
Job ref: 7d9f5f1bd4b84ba6929da7494fd922c9
Location ref: Lostock, Bolton
Full Job Description
- Create and maintain accurate staff schedules using the ICC's WFM.
- Balance operational performance with staff wellbeing in all scheduling decisions.
- Monitor compliance with the Working Time Directive and manage shrinkage data
- Collaborate with managers to ensure workforce data accuracy and support scheduling activities like training and meetings, Reference checks - This will cover a minimum of a three year period and will include a request for the number of days and occasions of sickness absence covering a minimum two year period. In line with equality legislation, the earliest point at which we will ask health related questions is when an offer of employment has been made. Absences related to disability may be excluded from these considerations; consideration would be given as to what would be a reasonable attendance level, based on the information available. Absences related to pregnancy, maternity and/or gender reassignment will be excluded from these considerations. Detailed information on the NHS Employment Checks Standards is available on the NHS Employers website; search 'employment checks'. DBS Checks - If the post is subject to DBS disclosure, a charge will be made for this disclosure. Occupational Health - You will require satisfactory medical clearance. Whilst not a condition of employment, all staff are encouraged to be vaccinated against COVID-19 as this remains the best lined of defence against COVID-19.
- Experience working of scheduling on a WFM, NICE IEX experience highly desirable
- Outstanding attention to detail.
- Positive can-do approach to challenges
- Excellent analytical skills are essential
- There are no unsocial hours required as part of this role. Once established in role, hybrid working will be available with a requirement of a minimum of 2 days in the office per week. Estuary Point can be considered as a base site, but the wider team will be based at Middlebrook and travel may be required at times between the ICC sites, Able to work effectively as part of a team to achieve departmental and organisational objectives and key performance indicators
- Strong and effective communicator, both verbal and written
- Excellent interpersonal skills to develop and maintain excellent working relationships with colleagues at all levels
- Effective engagement and influencing skills, whilst championing key resource planning concepts and best practice
- Proactive and solution focused approach to tackling issues, working on own initiative
- Flexible approach in being able to prioritise tasks and to manage conflicting demands on time to deliver objectives
- Comfortable handling numbers and analysing complex data or information
- Proficiency in Microsoft Excel, ability to create reports using in-built features such as formulas and pivot tables is desirable, Minimum of English & Mathematics GCSE at Grade C and above or equivalent qualifications
- Equivalent experience in contact centre planning or scheduling Experience Essential criteria
- Has experience working with a workforce management tool
- Has experience in managing and maintaining rotas or schedules
- Has experience of working in a contact centre setting, experience in an NHS or emergency service setting is desirable Values and behaviours Essential criteria
- Working together - supporting others by working across boundaries and breaking down silos
- Being at our best - professional and adaptable and takes pride in work
- Making a difference - do what is right, not what is easy Any offer of employment may be withdrawn if you knowingly withhold information, provide false or misleading information. Should you be successful at interview stage successful candidates will receive a conditional offer of employment, this will be subject to the NHS Employment Checks Standards. A valid right to work and identity check
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport. Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed. We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need. Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident. We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
We also offers a range of excellent benefits including a pension scheme, up to 33 days Annual leave (exclusive of bank holidays), training and development opportunities, access to NHS discounts, Car Lease Scheme, Cycle to Work Scheme, NHS Mortgages and Childcare Vouchers.
Direct job link
https://www.jobs24.co.uk/job/icc-scheduling-analysts-126953249