Housing Support Assistant

What will you do as our Senior Housing Support Assistant?
+ Arrange to visit each resident or household within the Village on a regular basis - usually annually (or by agreement with the resident). Assess property condition, and ensure tenancy / lease conditions are being adhered to.
+ Sign-post resident to Housing Officer / Welfare Benefits Advisor / Village Manager / Repairs Team where appropriate if tenancy or lease breach (or potential breach) is identified.
+ Alert Village/ Manager / Head of Care of any issues of concern relating to resident safety and well-being, including safeguarding issues.
+ Assist with Village Surgeries to provide advice and assistance to residents in respect of tenancy / lease and / or other services available within Village.
+ Help and advise residents report property repairs, liaising with the Repairs Team to ensure that required work is completed within an acceptable time and to an acceptable standard.
+ Help residents to report concerns relating to the potential breach of tenancy / lease / Village rules by others, by recording information accurately and / or assisting resident to meet with Housing Officer / Village Manager.
+ To ensure that resident information is kept up to date on Customer Portal in a timely manner.
+ Facilitate viewings for prospective residents including show around home and advise on facilities.

+ Previous experience of working in ideally a housing related or support services providing advice & guidance and excellent customer service.
+ CIH Level 3 Certificate in Housing Practice (QCF).
+ Managing staff and/or rotas.
+ Experience with lettings, income management and/or Anti-Social Behaviour handling.
+ Experience with facilities management.
+ Understanding of rent and service charges.
+ Engaging, positive personality.
+ Empathetic, friendly, and able to build relationships with residents who will have varying needs.
+ Solution focussed with a creative outlook to resolve issues.
+ Able to work under pressure calmly and prioritise your work.
ExtraCare strives to create a workplace that fully reflects society. We want our staff to feel empowered to bring their full, authentic selves to work and be part of a safe and supportive community.