House Manager

As House Manager, you'll be the friendly, professional point of contact for homeowners and their families. Your key focus will be supporting a safe, welcoming and independent lifestyle for our residents., Welcoming new homeowners and helping them settle into their new homes
Providing a front-of-house service and engaging warmly with all visitors
Being the first point of contact for residents and offering assistance, guidance, or support
Managing supplier relationships to ensure smooth day-to-day operations
Acting as the face of McCarthy Stone for homeowners' families and friends
Handling resident concerns with sensitivity, confidentiality, and respect
Overseeing estate management, including communal areas, gardens, and grounds
Supporting the development of a strong community through organising social events and regular resident meetings
Ensuring compliance with all Health and Safety requirements

Are you passionate about delivering exceptional customer service?
Do you thrive in a role that involves multi-tasking, problem-solving, and event organisation?, Has excellent communication skills and a proactive attitude
Has previous experience in a customer-facing or service management role
Demonstrates professionalism and a commitment to high-quality service
Enjoys variety and takes initiative in a busy environment
Can solve problems effectively and remain calm under pressure
Is comfortable using Microsoft Word, Outlook, and other basic digital tools
Has an awareness of basic Health and Safety (training will be provided)
Holds or is willing to obtain first aid qualifications (training provided)
Experience in property management is an advantage
Enjoys organising events, We do not currently offer sponsorship - applicants must have the right to work in the UK.

McCarthy Stone, the UK's leading retirement living provider, is looking for a House Manager to lead our estate in Felixstowe, Suffolk.

Why Work with McCarthy Stone?

We offer a rewarding role with a range of employee benefits, including:

Group personal pension and life assurance
Employee Assistance Programme
Flexible working hours
Work in beautiful surroundings
Generous annual leave (25 days, rising to 28 days) plus bank holidays
Access to our employee discounts platform (gift cards, supermarkets, restaurants, and more)