House Manager

As House Manager, you'll be the friendly, professional point of contact for homeowners and their families. Your key focus will be supporting a safe, welcoming and independent lifestyle for our residents.

Key responsibilities include:

Welcoming new homeowners and helping them settle into their new homes

Providing a front-of-house service and engaging warmly with all visitors

Being the first point of contact for residents and offering assistance, guidance, or support

Managing supplier relationships to ensure smooth day-to-day operations

Acting as the face of McCarthy Stone for homeowners' families and friends

Handling resident concerns with sensitivity, confidentiality, and respect

Overseeing estate management, including communal areas, gardens, and grounds

Supporting the development of a strong community through organising social events and regular resident meetings

Ensuring compliance with all Health and Safety requirements

We're looking for someone who:

Has excellent communication skills and a proactive attitude

Has previous experience in a customer-facing or service management role

Demonstrates professionalism and a commitment to high-quality service

Enjoys variety and takes initiative in a busy environment

Can solve problems effectively and remain calm under pressure

Is comfortable using Microsoft Word, Outlook, and other basic digital tools

Has an awareness of basic Health and Safety (training will be provided)

£26,317.20 ACTUAL per year plus benefits and bonus
Part time
NEW
House Manager - Retirement LivingLocation: Haydn Court estate in Southend on Sea, EssexHours: 35 hours per week (Monday to Friday, all year round)Salary: £26,317.20 ACTUAL per year plus benefits and bonus

We do not currently offer sponsorship - applicants must have the right to work in the UK.

Make a Difference Every Day

Are you passionate about delivering exceptional customer service?Do you thrive in a role that involves multi-tasking, problem-solving, and event organisation?

McCarthy Stone, the UK's leading retirement living provider, is looking for a House Manager to lead our welcoming estate in Haydn Court, Southend on Sea, Essex

Why Work with McCarthy Stone?

We offer a rewarding role with a range of employee benefits, including:

Group personal pension and life assurance

Employee Assistance Programme

Flexible working hours

Work in beautiful surroundings

Generous annual leave (25 days, rising to 28 days) plus bank holidays

Access to our employee discounts platform (gift cards, supermarkets, restaurants, and more)