Homes and Lettings Officer

Senior Homes and Lettings Officer

Description

Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London.

We have an opportunity for an experienced individual with first class customer service skills to join our Homes and Lettings Team and establish positive relationships between Newlon and all our residents, new and existing.

Working closely with Local Authorities, Nominated Agencies and other stakeholders, you will be part of a team responsible for ensuring the successful letting of Newlon's empty properties, the beginning and ending of tenancies and establishing new customers in their homes. You will effectively be the 'face of Newlon' for new residents.

With proven experience in a customer service delivery role and working in a housing setting, you will have excellent communication skills, demonstrable empathy with the needs of residents and a genuine commitment to resolving their housing issues. You will also have a genuine working knowledge of letting properties within target and maximising the best use of Newlon properties.

In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits and a flexi scheme. You'll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project, and are situated just two minutes' walk from the major transport interchange at Tottenham Hale.

Applicants must be eligible to work in the UK.

To apply, please email your CV and supporting statement to recruit@newlon.org.uk

Closing date: 23:59 on Wednesday 10 June 2026

Interviews will be held in person at our offices in Hale Village week commencing Monday 22 June 2026

Download job pack

Equality and Diversity Monitoring form (optional)

Due to the high volume of interest that we receive, please note that we will only be able to contact candidates selected to go onto the next stage. If you do not hear from us a week after the deadline date has passed, unfortunately your application has not been successful. We appreciate the time and commitment that goes into applying for a role, and hope this will not discourage you from applying.

Salary: £44,547 per annum plus opportunity to earn performance related bonus

Hours: 35 hours per week

Contract: Full-time, permanent

Location: Hale Village, London N17

Closing Date: 10/06/2026 11:59 PM

#s1-Gen

We have an opportunity for an experienced individual with first class customer service skills to join our Homes and Lettings Team and establish positive relationships between Newlon and all our residents, new and existing.

Working closely with Local Authorities, Nominated Agencies and other stakeholders, you will be part of a team responsible for ensuring the successful letting of Newlon's empty properties, the beginning and ending of tenancies and establishing new customers in their homes. You will effectively be the 'face of Newlon' for new residents.

With proven experience in a customer service delivery role and working in a housing setting, you will have excellent communication skills, demonstrable empathy with the needs of residents and a genuine commitment to resolving their housing issues. You will also have a genuine working knowledge of letting properties within target and maximising the best use of Newlon properties.

In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits and a flexi scheme. You'll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project, and are situated just two minutes' walk from the major transport interchange at Tottenham Hale.

Applicants must be eligible to work in the UK.

Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London.