HMRC - Head of Unity Recruitment Operations

HM Revenue and Customs

HMRC - Head of Unity Recruitment Operations


HM Revenue and Customs, Newcastle upon Tyne

  • Full time
  • Permanent
  • Onsite working

Posted 1 week ago, 15 May | Get your application in now before you're too late!

Closing date: Closing date not specified

job Ref: 251d5d89db6d485480c06fd68805b4f8

Full Job Description

As Head of Unity Recruitment Operations, you will take responsibility for transactional recruitment activities and adopt a strategic approach to develop the current UBS offering across different Government Departments. This is a vital role within UBS and will help to shape the future landscape of the service offering across the department.

  • Partnering with key stakeholders across the organisation, including the Talent Acquisition Team and senior business leaders, to ensure that the end-to-end recruitment process is planned and managed effectively by all stakeholders.

  • Responding to operational demands promptly and advising on best approach.

  • Work with business areas across government departments to review their workforce plans and consider levels of demand.

  • Work strategically to expand service offering within UBS and provide cost-effective solutions to corporate activities.

  • Embedding centralisation, best practice and streamlining ways of working.

  • Strategically planning and selling the service offering, measuring effectiveness & efficiency, and identifying changes and improvements.

  • Work with the Cabinet Office, ensuring alignment with wider UBS strategy and convergence requirements.

  • Confidently build relationships with stakeholders across the Civil Service, leading strategic and technical-level conversations and communicating at an executive level.

  • Work closely with operational business leads and senior managers to create recruitment plans which are cost-effective and deliver excellent service for the business and applicants.

  • Reporting on recruitment transactional performance and analysing the data to drive understanding of the process and identify areas for improvement.

  • Produce and utilise quality data to make proposals for internal process improvements and build performance packs to demonstrate our offering to other government departments.

  • Measure the performance of operational recruitment, identifying areas where improvements are required either from stakeholders or from your wider team. Using this data, you will create improvement plans and work with stakeholders and the wider team to get buy-in to the changes needed.

  • Working with the Civil Service Commission (CSC), ensuring adherence to principles and correct levels of engagement are in place., You will be comfortable working with and challenging senior leaders where necessary.

  • You will champion data security across Unity Business Services, supporting us to remain GDPR compliant.

  • You will have a passion for innovation, build automation tools and techniques into the strategic direction of the team to drive continuous improvement.

  • As part of the wider Unity Business Services Leadership Team you will actively role model our values and commitments, supporting colleagues to develop their careers and champion wellbeing., We try to make our application process as straightforward as possible, so we ask only for a comprehensive CV. The CV needs to include your employment history setting out:

  • Dates in role (MM/YY - MM/YY).

  • Employer

  • Job Title

  • A description of your responsibilities and relevant achievements detailing the 'what you did' and 'how you did it'

  • Detail any key achievements and the impact your work has had.

  • You will need to tailor your CV to showcase how your experience aligns with the advertised role and essential criteria.

    Tips for Applying:

    Be clear, concise, and ensure information is easily digestible.
    Emphasise transferable skills and measurable impacts.

    Further details around what this will entail are listed on the application form.

    Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake, please contact us via: - Use the subject line to insert appropriate wording for example - 'Please re-open my application - [insert vacancy ref] & vacancy closing date [insert date]'

    To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.


    The sift will be carried out against the CV, with the successful candidates being invited to interview.

  • During the panel interview, your experience will be assessed.

  • Interviews will take place via video link.

  • We reserve the right to raise the score required at any stage of the process in order to manage numbers.

  • Interview dates to be confirmed.

  • A reserve list may be held for a period of up to 12 months from which further appointments may be made for the same or similar roles - if this applies to you, we'll let you know via your Civil Service Jobs account.

  • Interviews will take place via video link. Sift and interview dates to be confirmed.

    After interview, a single merit list will be created, and appointments will be made in strict merit order until the set demand is filled in each location. If successful, you will be informed which locations are available when we reach your position on the merit list.

    Reasonable Adjustments

    We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate., HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.

    The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.

    Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.

    Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.

    Questions relating to an individual application must be emailed as detailed later in this advert.

    Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.

    A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

    New entrants will join on the minimum of the pay band.

    If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
    Feedback will only be provided if you attend an interview or assessment.,
  • UK nationals

  • nationals of the Republic of Ireland

  • nationals of Commonwealth countries who have the right to work in the UK

  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)

  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)

  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

    Recruitment: Strong experience of working within recruitment and knowledge of recruitment systems.

  • Leadership: Experienced in leading large teams within a large-scale operation/shared service function.

  • Decision making: A strategic mindset with the ability to drive decisions and change and make recommendations for future development and expansion.

  • Communicating and influencing: Proven track record of communication with and influencing senior colleagues and stakeholders to drive service improvements.

  • Service delivery: A proven ability to use data and reporting to allow you to engage on both a technical and strategic level with your team and a broad range of stakeholders to understand service delivery and drive service improvements., Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process., Successful candidates must undergo a criminal record check.

  • People working with government assets must complete baseline personnel security standard (opens in new window) checks.

    Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.

    Visit our YouTube channel to watch the full series and come and discover your potential.

    At Unity Business Services (UBS) we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We want to maximise the potential of everyone who chooses to work for us, and we offer a range of flexible working patterns and support to make a fulfilling career at UBS accessible to you.

    UBS delivers business critical processes in human resources, finance, payroll and procurement to enable our employees to deliver public services. Following the Government Shared Services (GSS) ambition we are working to deliver better services, with modernised systems, delivering the business greater value and efficiencies.

    The recruitment team within Unity Business Services is a team of over 100 specialist staff who provide transactional recruitment activities, partnering with HMRC and Other Government Departments (OGDs). The team ensures that all jobs are recruited according to HR policies and are filled effectively and efficiently with quality candidates meeting the operational business needs., At HMRC we are committed to creating a great place to work for all our colleagues and creating an inclusive and respectful environment that reflects the diversity of the society we serve.

    Diverse perspectives and experiences are critical to our success, and we welcome applications from all people, from all backgrounds, with the experience and skills needed to perform this role.

    We're committed to creating a great place to work for all our colleagues here at HMRC and want everyone to feel valued and supported to achieve their potential.

    Alongside your salary of £66,957, HM Revenue and Customs contributes £18,078 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

    HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

    We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
  • Pension - We make contributions to our colleagues' Alpha pension equal to at least 27% of their salary.

  • Family friendly policies.

  • Personal support.

  • Coaching and development.

  • To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service.

    Things you need to know, Appointment to the Civil Service is governed by the Civil Service Commission's Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles.
    In the first instance, you should raise the matter directly via If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.