Helpdesk Support Officer
Brackenberry Limited, Ilford, Greater London
Helpdesk Support Officer
Salary not available. View on company website.
Brackenberry Limited, Ilford, Greater London
- Full time
- Temporary
- Remote working
Posted 2 days ago, 7 Jun | Get your application in today.
Closing date: Closing date not specified
Job ref: 5c445aa6190d417589154f5d6b6eedb0
Location ref: Ilford, Greater London
Full Job Description
We are working closely alongside a Local Authority in Redbridge to assist with the appointment of a Helpdesk Support Officer, on a 3-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration., The London Borough of Redbridge is seeking a proactive and customer-focused Helpdesk Support Officer to join its Facilities Management team. Acting as the first point of contact for facilities-related enquiries, you will play a key role in coordinating maintenance requests, supporting property services, and ensuring the efficient operation of the Council's estate.
This is a fast-paced, high-volume environment where you will manage facilities requests through the CAFM (Civica) system, liaise with contractors and stakeholders, and help deliver an excellent customer experience.
Responsibilities:
Act as the first point of contact for clients, contractors, and stakeholders.
Log, track, and manage facilities requests through the CAFM (Civica) system.
Support the Facilities team with research into repair solutions and service improvements.
Ensure CAFM system data is accurate, complete, and up to date.
Update job completion records and close documentation correctly.
Educated to GCSE level or equivalent.
Essentials:
Minimum of 2 years' experience in an administrative, data input, or customer service role.
Strong IT skills and ability to work across multiple systems.
Excellent customer service skills with the ability to manage high volumes of requests.
Strong verbal and written communication skills.
Ability to prioritise workloads and make effective decisions under pressure.
Please note, You should have right to work in U.K
Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.