Head of SAP Services

About the role:The Head of SAP Services leads the global delivery of SAP Support and Application Managed Services (AMS) across complex enterprise environments, ensuring operational excellence, service quality, and continuous improvement. This role combines deep SAP functional expertise with strong commercial and leadership capability to manage global teams, support customer onboarding, and drive high-performing service delivery.The role acts as a key customer-facing leader, building trusted relationships with senior stakeholders while also supporting sales, bids, and service growth initiatives across SAP ECC and integrated SAP landscapes.

What you'll be doing:Here's where you'll make your mark:
SAP Service Delivery & Operational LeadershipLeading global SAP AMS and support delivery across enterprise customers and SAP landscapesManaging end-to-end service operations (incident, problem, change, request) with SLA/KPI accountabilityDriving onboarding, transitions, and smooth service take-on for new customersOverseeing escalations, major incidents, and service recoveryChampioning continuous improvement across processes, tooling, and reportingWorking cross-functionally with technical, infrastructure, security, and functional teams
SAP Functional & Product ExpertiseProviding leadership across SAP ECC and key business processesSupporting across SAP Hybris, IS-H, Fiori, BW, Gateway, Solution Manager, and PI/POGuiding customers on system capability, risks, and optimisation opportunitiesSupporting resolution of complex functional and cross-module issues
Customer Relationship ManagementActing as a senior point of contact for key SAP customersLeading governance, service reviews, and stakeholder meetingsCommunicating performance, risks, and improvements clearly and proactivelyBuilding strong, trusted relationships with customer stakeholdersBalancing customer expectations with operational and commercial needs
Sales, Bids & Commercial SupportSupporting bids, proposals, workshops, and customer presentationsContributing to RFPs and solution/service design for AMS engagementsDefining service models, onboarding, and delivery approachesSupporting renewals and growth opportunities
People LeadershipLeading and developing global SAP AMS and support teamsBuilding a high-performance, customer-focused cultureManaging hiring, resource planning, and performanceDriving capability development and collaboration across teams

What we're looking for:You'll bring:15+ years of SAP experience, with a strong track record of leading SAP Support and Application Managed Services (AMS) in complex, global environmentsStrong hands-on knowledge of SAP ECC and integrated SAP solutions such as Hybris, SAP IS-H, Fiori, BW, Gateway, and PI/PO integrationsDemonstrated ability to manage end-to-end service delivery, including SLAs, KPIs, incident/problem/change management, and operational governanceStrong track record of managing enterprise customer relationships and acting as a trusted senior stakeholder advisorExperience leading customer onboarding, transition, and transformation programmes within AMS or third-party support modelsCommercially astute with experience supporting bids, RFPs, proposals, solution shaping, and pre-sales engagement activitiesExcellent communication and presentation skills with confidence engaging both technical teams and senior executive stakeholdersStrong leadership experience managing, developing,
and scaling global or distributed SAP delivery teamsSolid understanding of ITIL frameworks and service management best practices in a managed services environmentHighly organised, proactive, and able to manage multiple priorities in a fast-paced, customer-focused settingStrong problem-solving mindset with the ability to manage escalations, critical incidents, and service recovery situations effectivelyCollaborative leadership style with the ability to work across technical, infrastructure, security, and business functions.

Interview process:Our hiring process is designed to be efficient and transparent. Here's what to expect:Screening Call - A friendly chat with our Talent Acquisition team to get to know you and discuss the roleHiring Manager Interview - Your chance to showcase your skills, experience, and ask us any questions about the role and teamTeam Interview - Get to meet with other team members, dive into the exciting projects you'll be working on, and experience the collaborative energy that drives our success!Final HR Interview - A deeper conversation to understand your values, ensure a great cultural fit, and discuss the next steps.

Benefits and perks:We offer a competitive salary and a comprehensive benefits package, including:Competitive Salary: We value your hard work with a competitive market salaryGenerous Annual Leave: Take plenty of time to recharge with 25 days holiday, plus extra days as you grow with usAnnual Leave Purchase Scheme: Need more time to relax? Purchase up to 5 additional days leave per annumBirthday Leave: Your birthday is yours - take the day off and enjoy it your wayLength of Service Rewards: Enjoy rewards like bonuses, extra leave, and paid sabbaticals for your dedicationCompany Pension Scheme: Secure your future with our Company pension schemePerkbox Perks: Treat yourself with discounts, cashback, and wellness benefitsFully Remote Model: Enjoy the flexibility of working 100% remotely, from wherever you are in the UK - no office required!Employee Wellbeing: We've got your back with EAP, eye tests, flu vouchers, and excellent sick pay if you're ever unwellPersonal
Development: We invest in you with tailored training and career growthEmployee Referral Scheme: Get rewarded for bringing great talent to our team.