Head of Risk and Compliance

We are seeking a senior leader to act as the organisation's top technical authority on risk and compliance across a large facilities management portfolio.

This role is accountable for ensuring all technical services are safe, legally compliant, well-governed, and operationally effective., We are looking for an individual who will set the strategy for technical risk, compliance, and resilience, while advising senior leadership teams and clients on regulatory obligations, operational risk, and assurance.

The role plays a critical part in protecting the business from technical, regulatory, and commercial risk.

Key Responsibilities

Define and lead the strategy for technical risk, compliance, and assurance across the FM portfolio

Establish and maintain robust governance frameworks across engineering and technical operations

Act as the senior advisor on technical risk, statutory compliance, and regulatory obligations

Ensure statutory compliance across all technical services, including electrical, HVAC, fire, water, lifts, and critical infrastructure

Lead internal audits, external certifications, and client assurance programmes

Oversee risk identification, mitigation, escalation, and reporting across operations

Own and evolve the Business Continuity Management System aligned to ISO 22301

Lead resilience planning, incident response, and crisis management frameworks

Significant senior leadership experience within technical services, engineering compliance, or risk management in FM or the built environment

Deep understanding of statutory compliance and engineering governance

Proven experience managing compliance across complex, multi-site operations

Strong experience handling operational risk and critical incidents

Commercial awareness within technical FM contracts

Exceptional stakeholder engagement and influencing skills, NEBOSH and/or IOSH
IRM, MBCI or CBCI
ISO 22301 Lead Implementer or Auditor
Relevant engineering or technical qualifications, Disability Confident
About Disability Confident
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ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.