Head of Facilities Operations

The post holder is a senior leader within Facilities in NHFM providing strategic, operational, commercial and contractual leadership across the full range of Facilities Services. The role includes serving as Contract Manager for all Facilities Management (FM) contracts (including Soft FM and Retail Catering), ensuring the highest standards of contractual delivery, financial performance, compliance and customer experience.

The post holder will support and deputise for the Chief Operating Officer, contributing to and implementing the strategic direction of facilities. The post holder will lead the development of commercial, contractual, performance and benchmarking functions, delivering high-quality, value-for-money services that meet organisational objectives and statutory obligations., The Head of Service is accountable to the Chief Operating Officer for the provision of leadership, direction, health & safety and financial control for all Facilities operational services, contributing to and ensuring delivery of strategic and operational service objectives set by NHFM Board and Executive Management Team.

Deputise for the Chief Operating Officer.

Translate corporate and clinical strategy into a coherent Soft FM operating model and annual plan that integrates:

PeopleProcessTechnologyCommercialsOutcomes

Provide executive assurance that NHFM's Soft FM operations meet statutory and mandatory requirements

Lead transformation and innovation at scale

Act as the professional lead for Soft FM

NHFM is a wholly owned subsidiary of Northumbria Healthcare NHS Foundation Trust. Established in 2012, NHFM provide specialist project management services for large and small capital developments, estates maintenance and a full range of facilities services. Carrying out facilities management for a state-of-the-art specialist emergency care hospital - The Northumbria, three general hospitals - North Tyneside, Wansbeck and Hexham hospitals - and a number of smaller community hospitals and clinic sites, we cover one of the largest geographical areas of any NHS trust in the country.