Guest Service Assistant

Holiday Inn Express TRAFFORD CITY

Guest Service Assistant


Holiday Inn Express TRAFFORD CITY, City Centre, Manchester

  • Full time
  • Permanent
  • Onsite working

Posted 1 week ago, 15 May | Get your application in now before you're too late!

Closing date: Closing date not specified

job Ref: ad356929046143f5b37af748424388b2

Full Job Description

To maintain and provide excellent guest service at all times and provide assistance and support to the team., Ø Take reservations using the hotel reservation system , ensuring maximum occupancy and rates are obtained

Ø Check guests in and out, including preparation of guest bills and authorising payments

Ø Responsible for manning the Front Desk

Ø Dealing efficiently with day-to-day billing and guest service queries

Ø Check food stock levels and advise Duty Manager of items to be ordered

Ø Take food orders, service drinks at the bar, assist with food preparation

Ø Clear/clean tables, buffet, kitchen and bar and meeting rooms

Ø Take meeting bookings and confirm food service requirements

Ø Other ad hoc duties as and when required

Ø Report anything considered a health and safety hazard

Ø Prevent abuse and/or destruction of hotel property

Ø Be flexible at all times in order to cover the unexpected needs of the Hotel and outlets

Ø Responsible for looking after Hotel property at all times

Ø Ensure safety and hygiene standards are met

Ø To attend all relevant training as and when required

Ø To ensure that the company dress code is always adhered to


1. To attend any meeting or training sessions as required by management.

2. To be conversant with:

a) The Hotel Fire Procedures

b) The Hotel and Company Security Procedures

c) The Hotel Health and Safety Policy and Procedures

d) The Hotel facilities and attractions

e) Current Licensing regulations (Food and Beverage Service department)

f) Methods of payment accepted by the Company (cash handling staff only)

g) Hotel operation standards and department procedures

Job Types: Full-time, Permanent

Pay: £22,500.00 per year


  • Employee discount

  • On-site parking

  • Schedule:
  • 8 hour shift