Guest Experience and Reservations Coordinator

The Guest Experience & Reservations Co-ordinator is responsible for the end-to-end management of all bookings across the business, including rooms, restaurant reservations and events, ensuring maximum occupancy, optimal yield, and a seamless guest journey from enquiry through to arrival. You will also be involved in booking the guests in on arrival

We are looking for someone who embodies warm hospitality, innovation, an eye for detail, and craftsmanship in everything you do who is highly organised and detail-focused, thinks commercially and proactively, communicates clearly and professionally,

• Experience in reservations, front office or hospitality administration
• Strong organisational and time management skills
• Commercial awareness and understanding of revenue drivers
• Experience with booking systems (e.g. Rezlynx, Zonal)
• Strong communication and customer service skills
• Experience in reservations, reception or working in a conference and events sales office is essential
  
  A competitive salary, negotiable dependent on experience
• Stream - Ability to access up to 40% of your wages as you earn them
• 28 days annual leave (rising to 33 days after 5 years)
• Health cash plan
• Generous employee discounts
• Pension Scheme and Life assurance
• Employee Assistance Programme
• Enhanced maternity and paternity pay
• Apprenticeships available
• Bespoke training programmes accessible to all
• An engaging & supportive work environment