Graduate Cloud Operations Engineer - Newcastle

As a Graduate Cloud Operations Engineer, you'll join a structured 2-year development programme designed to build versatile cloud professionals who understand our operational ecosystem. Through a combination of hands-on delivery, mentorship, and exposure to different teams and disciplines, you'll develop the skills and breadth of experience needed to launch a career in enterprise cloud operations. You will spend significant time in our Cloud Operations Engineering team and will be involved in

• Building hands-on skills deploying, administering, monitoring, and automating infrastructure across AWS and Azure
• Ensuring service excellence by maintaining the availability, performance, and security of Sage's cloud products used by thousands of customers daily
• Working with cutting-edge technologies including containerisation, serverless architectures, infrastructure as code, and premium AI tools like GitHub Copilot
• Developing critical incident management skills as part of our 24/7 operation, participating in on-call rotation with full support and clear escalation paths
• Driving automation and improve operational efficiency by identifying manual processes and building solutions in a DevOps environment, collaborating closely with Product Delivery and Global Security teams
Alongside this, you'll take part in rotations which could include time spent in the following teams, Governance: Gaining insight into how cloud spend is managed, how supplier relationships shape our platform, and how security and compliance considerations influence operational decisions. Architecture: Learning how Technical Architects approach cloud service design, architectural reviews, vendor alignment, and tooling standards. Tooling & Automation: Seeing how strategic tooling initiatives and automation solutions enhance productivity, and how emerging technologies and AI capabilities are evaluated and adopted. Site Reliability Engineering: Understanding how SLOs, error budgets, and data-driven reliability practices are used to build self-healing, resilient systems. Service Centre: Experiencing how incidents are triaged, changes are managed, and visibility is maintained across our product portfolio through our 24×7 monitoring operation. This programme is designed to give you meaningful, hands on experience from day one, with the support and space to learn, ask questions and grow, helping you build the skills, confidence and experience needed for a long term career in Cloud Operations.

To be eligible for this role, you'll need to have a Computer Science Degree (or equivalent) alongside
• Foundational knowledge of cloud computing concepts and awareness of AWS and Azure with curiosity to learn more.
• An understanding of the importance of security, reliability and availability in cloud based systems
• The aptitude and motivation to learn new technologies
• A proactive approach to spotting issues early and improving how systems are run and supported
• Comfort working in an operational environment, including responding to incidents and learning from them
• Excellent interpersonal and communication skills, able to work effectively with colleagues across the globe.
• Experience of using AI, and an interest in continuous development of AI skills as the technology evolves.
  
  At Sage, innovation starts with our people. With over 13,000 colleagues across 40 locations worldwide, supporting over 2 million customers, we're united by a shared purpose: to transform the way millions of businesses work. As a global leader in AI, finance and HR software, we harness cutting-edge technology and forward-thinking ideas to simplify complexity and drive progress. At Sage, you'll join a high achieving culture that values creativity, collaboration, and continuous learning-because together, we're shaping the future of business software.
Start your career with Sage in the UK and make an impact from day one. Our ethos is simple: to help businesses thrive so they can support their communities and drive economic progress. At Sage, you'll find a high performing environment where your ideas matter, your growth is encouraged, and your work will add value from day one. Start your journey with us and help shape the future of business across the UK and beyond. Why join Sage as a graduate? At Sage, we believe your career should start with opportunity, growth, and purpose. As a graduate, you'll benefit from structured training and development programs designed to build your skills and confidence from day one. You'll also have access to Sage Foundation, our global initiative that gives you five paid volunteer days each year to make a positive impact in your community. You'll join exceptional teams where you will have the chance to learn from experts, connect with peers, and grow a global professional network. At Sage, we're committed to helping you shape your future, offering clear career pathways and opportunities to innovate and make a real difference., Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions. Our colleagues are the best of the best. It's why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.

Here at Sage, we are committed to inclusivity for all, so if there any adjustments that would help you thrive in the application process or beyond, please reach out to us at earlycareers@sage.com Benefits of working at Sage include
• 25 days holiday + bank holidays from day one
• Paid time to learn (5 learning days a year)
• Paid time to give back (5 volunteering days a year)
• Private healthcare, digital GP & wellbeing support
• Competitive pension with Sage contributions
• Paid parental leave, inclusive from day one
• Work from abroad for up to 10 weeks a year
• Discounts on tech, travel, gyms and more
• Cycle to Work and EV schemes
Cloud Operations United Kingdom Newcastle Hybrid