General Manager

About Lampton LeisureLampton Leisure is community with health and wellbeing at our core. We understand everyone's health journey is unique and personal to them, so we're proud to offer a suite of fitness and wellbeing facilities for local people with all levels of experience. It is our mission to provide inclusive and safe environments, delivering supportive and expert advice to all ages, abilities, and backgrounds, providing an enjoyable customer experience across all our leisure centres in West London. Why Join Lampton Leisure? We offer annual pay reviews and incremental pay increases22 days holiday allowance, plus bank holidays Free GOLD gym membership Enhanced Maternity and Paternity leave and Pension Scheme Exclusive Discounts - save with Lampton Rewards and EE mobile offersStaff wellbeing perks - online GP access, EAP, health testing, flu Jabs, and eye care vouchersSustainability Perks - cycle to work and electric car salary sacrifice schemeCareer Growth - CPD training, structured development, and leadership opportunities About the JobAs a General Manager at Lampton Leisure, you will be responsible for the day to day running of the site, which boasts a large gym with over 110 fitness stations; including state of the art e-gym stations, 4 swimming pools and spa, 2 studio spaces, squash, tennis and netball courts and an onsite café. You will manage the day-to-day operations of the facilities, overseeing all activities and delivering cost-effective first-class services and standards whilst ensuring the delivery of our vision and strategy., Encourage innovation and drive change within the centre to maximise profitability and customer satisfactionDevelop and implement the overall provision of services, operational plans, policies and programmes to ensure the centre achieves its targets and objectivesImplement, review and report on the Centre's Annual Service and financial plansLead and develop an effective, cohesive centre management team to deliver on their individual and centre objectivesBuild and sustain collaborative relationships with other organisations and customers.Drive and implement the strategic and corporate decision making, to ensure the centre maximises its short-, medium- and long-term profitability Ensure the centre is properly resourced so that it is able to effectively and efficiently deliver the development plan and contractual terms and conditionsImplement, maintain and manage an effective system of controls throughout the centre covering both financial and non-financial aspects of the businessProvide clear leadership with regards to compliance with all health and safety procedures and requirements, fixing or escalating issues as appropriate, ensuring the centre fully complies with all relevant legislation and best practiceEnsure that appropriate standards of conduct are established and complied with at all times. Line management responsibilities for recruitment, induction, delivering training, appraisal, development and performance management of staff, including 1-2-1sEnsure all concerns of a child safeguarding nature are referred in a timely and appropriate manner, in accordance with Lampton's Safeguarding policy.In conjunction with the HR team implement effective recruitment, people management, development, retention and succession planning strategies for the centre

About you:To be successful in this role, you will have: Significant management experience in the leisure or hospitality sectorExperience of recruiting, developing and performance managing staffActive affiliation with appropriate networks and organisations and ongoing community involvementClear understanding of all aspects of financial planningKnowledge of health and safety and employment legislation and best practiceExcellent communication skills, including the ability to influence, persuade and negotiate with clients and third partiesProblem solving and analytical skillsExcellent IT skills, including Microsoft OfficeLeadership skills, including the ability to inspire, motivate and develop the team Education & Qualifications Required:First Aid at Work qualification

• Pool Plant Operator qualificationH&S qualification
• Please note, whilst these are required, full training can be provided if needed.