General Manager

Leading daily operations across warehouse activities, ensuring service, safety, and quality KPIs are consistently achieved
Engaging with customers to strengthen relationships, review performance, and drive satisfaction (CXM), while identifying opportunities for growth and contract renewal
Walking the shop floor to coach leaders, address operational challenges, and drive productivity improvements in line with OMS and First Choice principles
Monitoring financial performance, managing the site P&L, and taking corrective actions to protect EBIT and deliver against budget commitments
Leading cross-functional meetings with support functions (HR, Finance, Quality) to resolve issues, improve compliance, and enhance operational performance
Driving and overseeing continuous improvement projects, including operating model optimisation, resourcing strategies, and end-to-end project delivery

Are hands-on, warehouse operations visible leader, who enjoys being on the shop floor and taking ownership of operational challenges
Have strong commercial awareness and experience managing budgets, performance metrics, and delivering financial results
Are passionate about building high-performing, engaged teams and creating a positive workplace culture
Thrive in complex, fast-paced environments and can confidently lead multiple customers and priorities at once
Are proactive "doers" who want to make a tangible impact, enhance operational performance, and deliver meaningful, lasting improvements
Bring strong stakeholder and customer management skills, with the ability to influence, communicate, and build trust at all levels

Working as a General Manager for DHL Supply Chain offers the opportunity to lead large-scale, multi-customer warehouse operations within one of the world's most respected logistics organisations. You will play a key role in shaping operational performance and site culture, ensuring safety, quality, and service excellence are delivered every day. With full accountability for P&L, customer relationships, and employee engagement, the role blends strategic leadership with hands-on involvement, supported by proven frameworks such as OMS and First Choice.
DHL also places strong emphasis on people and culture, positioning itself as both an Employer and Provider of Choice. You will be empowered to build high-performing teams, embed a Safety First and Quality First mindset, and create an engaging environment where colleagues thrive. From optimising operations to leading key projects, this role offers the chance to make a real impact while progressing your career in a global organisation.
A TYPICAL DAY MAY INVOLVE, We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.
BUILDING AN INCLUSIVE WORKPLACE
At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.
As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
Free confidential 24/7 GP consultations
Hundreds of retail and lifestyle discounts
Affordable loans, savings schemes and free mortgage advice
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