Gas Planner

We have an opportunity for three Gas Planners to join our East Gas team based at Lancaster Way, Ely. You will be joining the Gas Planning Team, scheduling appointments for Gas Safety Checks throughout the East Region. Ensuring gas engineers have well planned and efficient workloads and that customer appointments are managed effectively. Delivering high-quality, effective and efficient scheduling in accordance with legislative & contract specifications. The role of Gas Planner will include:

• Deliver high-quality, consistent scheduling and programming of gas servicing and repairs across the East Gas Region ensuring compliance targets are met
• Respond positively to complaints and breakdowns in service delivery to meet customer expectations in accordance with contract and service specifications, effectively communicating progress and outcomes to
the customer
• Manage relationships with internal and external customers, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately
• Maintain effective filing systems, database records and processes that enable accurate recording and
timely provision of information, ensuring they are as user friendly and accessible as possible
• Assist in the production of quality statistical information on key performance indicators such as satisfaction
levels and response times to assist managers in target setting, performance monitoring and implementing improvements


• Experience of using multiple systems and processes to effectively schedule a field Workforce
• Working knowledge of relevant regulations, legislation and good practice
• NVQ2 in Customer Service or Business Administration (or similar)
• Ability to extract and interpret data from a number of sources
• Good negotiation and planning skills
  
  We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives., View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at - http://www.sanctuary.co.uk/join-our-team
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent unlawful working. Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £32,762 per annum (rising to £34,486 per annum after 12 months, subject to satisfactory performance)