Front Office Supervisor

As a Front Office Supervisor you will be responsible for:

• Process guest check-ins, assigning rooms and activating room keys
• Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns
• Answer, respond to and process all guest calls, messages, questions or concerns
• Give guests information and directions regarding property and local areas of interest
• Process check-outs and resolving any disputed charges
• Process payments and room charges
• Confirm reservations and cancellations, running daily reports on the number of arrivals and departures
• Assist the Front Office Manager in administering front office functions and supervising staff on a daily basis
• Support with training, coaching and developing the Front Office team in order to support associate development and engagement
  
  A warm, people-orientated demeanour
• A team player attitude
• A proactive, problem solving approach to work
• Positive outlook and dependability
• Knowledge of Opera PMS would be an advantage
• This position requires previous hotel front office experience and the ability to adopt flexible working patterns
  
  "Take care of your employees and they'll take care of the guests" if the philosophy of our founder. At Marriott, caring for people and the community is part of who we are., Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
  
  In addition to an hourly rate of £13.15 per hour, ensuring that you are paid for every hour worked, the Delta Hotels by Marriott Waltham Abbey will offer you the following:
• Free meals on shift
• Free car parking
• Uniform
• Training and development opportunities
• TakeCare Wellbeing Program
• Hotel Room Discounts with Marriott brands worldwide
• Discounts on Food & Beverage, as well as retail discounts in our gift shops, at Marriott hotels around the globe