Front of House Visitor Host (Weekends) - 2 posts

The Bodleian Libraries welcome thousands of visitors each year to experience the historic heart of the University of Oxford. As part of the Front of House team, you will play a vital role in delivering a world-class visitor experience across our sites. You will engage warmly with visitors from all over the world, delivering informative and engaging guided tours and helping to promote the Bodleian's range of public offers, including ticketed experiences, exhibitions, and events. You will also provide excellent customer service at our public service points, ensuring that all visitors receive a positive and memorable experience. You will work to a daily staffing schedule, rotating between different service points. This role involves moving around the historic buildings, walking groups of visitors on guided tours, and occasionally lifting and moving lightweight equipment. This is a permanent, part-time post, with two weekend vacancies available. Please indicate your FTE preference on the supporting evidence form. Please tick both boxes if you would like to be considered for both.

• Vacancy 1: 10.25 hours per week/0.2808 FTE
• Vacancy 2: 12.75 hours per week/0.3493 FTE
  
  You will be a confident and enthusiastic communicator with a genuine passion for engaging with the public. You will have previous experience in a customer-facing role and be comfortable speaking clearly to diverse audiences, including international visitors and large groups.
You will be adaptable, reliable, and able to work effectively both independently and as part of a team. You will demonstrate good organisational skills, attention to detail, and the ability to remain calm under pressure. A strong interest in heritage, culture, or education would be an advantage.

As an employer, we genuinely care about our employees' wellbeing and this is reflected in the range of benefits that we offer including:
• An excellent contributory pension scheme
• 38 days of annual leave
• A comprehensive range of childcare services
• Family leave schemes
• Cycle loan scheme
• Discounted bus travel and Season Ticket travel loans