Front of House Assistant

We are currently recruiting for a Front of House Hospitality Assistant to join our internal agency team and work at one of our beautiful venues - Royal Society of Arts (RSA)., The purpose of this role is to deliver an exceptional service to all clients, fellows, and visitors by providing a warm welcome, offering assistance, and ensuring all events run smoothly and successfully. This includes event setup and support, as well as acting as a key point of contact for internal communications - particularly between Reception and the Reception Manager. This is an established position within RSA, forming part of a small, collaborative team that works closely with both the catering and maintenance staff. The role operates in a fast-paced environment, often managing multiple priorities simultaneously. It is essential to communicate information clearly and accurately with team members, particularly given the frequent need to work within tight deadlines.,

• Oversee the daily setup and breakdown of events, including furniture movement, stage setup, room turnarounds, and chef service areas.
• Carry out cloakroom duties as required.
• Greet, assist, and direct visitors in a professional and welcoming manner.
• Develop a good understanding of RSA programmes and activities to effectively inform fellows and visitors.
• Maintain a professional appearance in line with agreed uniform standards, representing the organisation positively.
• Work collaboratively across teams, supporting administrative tasks within a 'One RSA' approach.
• Ensure all visitors receive timely and appropriate assistance.
• Accurately interpret the booking system and stay informed of event requirements.
• Take responsibility for signage throughout the building, ensuring it complies with brand guidelines.
• Provide support with ad hoc tasks as needed.
• Keep all public areas clean, tidy, and presentable at all times, including carrying out regular house checks.
Reporting to - Reception Manager