Front Desk Receptionist

The Washington Mayfair Hotel

Front Desk Receptionist


The Washington Mayfair Hotel, City of Westminster

  • Full time
  • Permanent
  • Onsite working

Posted 6 days ago, 15 May | Get your application in now to be included in the first week's applications.

Closing date: Closing date not specified

job Ref: 91177ba61bca4c07819ef3fd6384c93d

Full Job Description

We are seeking a Front Desk Receptionist to join our team. The ideal candidate will be the first point of contact for our company, providing administrative support and managing the front desk operations.,

  • To assist with taking reservations; following the correct reservations procedure when a representative from the reservations team is not available

  • To check in Guests, register guest, and allocate rooms.

  • Upon check in to verify guests' method of payment follow established credit checking procedures or cash handling procedures.

  • To check out departing guests, ensuring the correct paperwork is completed, signed, all bills are posted and account is settled in full where applicable.

  • To cash up and reconcile reception takings and balance float.

  • To answer incoming calls for Guests or internal team members and transfer the calls accordingly.

  • To ensure guest details and room numbers are not revealed to any non-hotel personnel unless otherwise requested by the guest in the interest of privacy and security.

  • To deal with all guests' queries in a professional and timely manner.

  • To co-ordinate room status updates with the housekeeping team by notifying them of group checkouts, late check in rooms, early check in rooms and special requests.

  • To be fully aware of all the hotel facilities, and actively up sell to the Guest.

  • To be fully aware of the food and beverage offerings through the restaurant, bar and room service.

  • To conduct show rounds for Guests when required.

  • To be fully aware of all room types, in-room facilities and mini bar operations.

  • To assist the concierge when required during bus periods of the business.

  • To ensure the reception area is kept neat at all times.

  • To ensure that all equipment is in working order, and report any faults to the department manager at the earliest opportunity.

  • To assist with other Hotels or affiliated business when required.

  • To be fully aware of other hotels within the group and the facilities that they offer.

    At least 1 year experience in a quality hotel

  • Excellent command over the English language.

  • Positive attitude.

  • Customer service focus

  • Good computer Skills

  • Desirable
  • Front office Experience

  • Working Knowledge of Opera, GCSE or equivalent (preferred)

  • Experience:
  • Customer service: 1 year (preferred)

  • Opera PMS: 1 year (preferred)

  • Language:
  • English (preferred)

  • Licence/Certification:
  • Driving License (preferred)

    The ideal candidate will receive competitive pay, Up-selling bonus/incentive, excellent training and Development opportunities, Company benefits.

  • Job Type: Full-time

    Pay: From £11.44 per hour

  • Canteen

  • Discounted or free food