Floor Manager (M / F)

We are looking for the talents of a Floor Manager (M/F) to join our retail team in one of our stores in London under a permanent full-time contract. Reporting to the Store Manager, your main responsibilities will be: Ensuring a unique customer experience within your apartment:

• Make the customer the priority of the apartment ;
• Guarantee a personalized welcome to all our customers and optimal customer service ;
• Show proactivity, expertise, and passion ;
• Direct solutions for both apartment and web (omnichannel approach) ;
• Use the various Sezane & Octobre communication channels to develop your product knowledge ;
• Act as a role model by sharing your expertise with your team to help them develop their interpersonal skills and improve sales;
• Provide constructive recommendations and suggestions to your Store Director as part of a continuous improvement approach;
• Ensure the safety of people and property.
Manage and develop your team:
• Lead your team by motivating them and creating a positive and harmonious work environment;
• Foster collaboration within the team and between managers;
Onboard and integrate new team members;
• Plan field operations (monthly schedules) and ensure execution and follow-up of daily planning;
• Guide and support each team member's development by setting clear goals and monitoring progress;
• Provide clear direction and ensure team members have the necessary resources;
• Develop skills to meet Customer Service and Brand Image standards;
• Identify high-potential employees, recruit and train, and establish succession plans with the Store Director;
• Demonstrate managerial courage when supporting team members through challenges;
• Share and circulate information effectively;
• Maintain a 360° vision: continually optimize your team's organization as part of a continuous improvement approach.
Ensuring the brand image:
• Ensure teams properly embody the brand (Dress code/Attitude) ;
• Maintain the apartment's good appearance ;
• Participate in collection implementation and ensure its follow-up ;
• Ensure merchandising standards are maintained throughout the day ;
• Ensure commercial opportunities are maximized through effective store management;
• Follow fashion trends and monitor competitors;
• Coordinate or contribute to the planning of in-store marketing events.
Be accountable for operations and efficiency:
• Have a strong command of Sezane's policies, standards, and procedures;
• Apply and ensure compliance with operational processes, particularly stock management through regular cycle counts and cash register procedures (e.g. end-of-day closing);
• Manage specific processes such as returns, exchanges, and reservations;
• Oversee replenishment organization and deliveries (push flows);
• Ensure compliance with procedures regarding cash flow management and controlling;
• Make sure all technical equipment is operational (cash registers, scanners, back-office tools), and report and follow up on any malfunctions;
• Prepare and verify cash floats, perform cash pickups, and ensure end-of-day routines are properly followed;
• Train team members on the use of cash registers, related procedures, and best practices to deliver an optimal customer experience;
• Actively work to prevent shrinkage, administrative errors, and any financial losses.
  
  Passionate about retail, you are committed to satisfying your customers through your sense of service and generosity ;
• Through your demeanor and proactivity, you are a conductor in the field and enjoy guiding your team by example ;
• You are skilled at supporting and developing your team members to ensure optimal customer service ;
• We are looking for an agile person with a bubbly and dynamic personality to successfully carry out all these missions.
  
  Sézane started its journey with an obsession: to offer the loveliest designs at fair prices. We were able to achieve this by being the first French brand to build our business online. Inspired by our love of experiences we opened L'Appartement in Paris three years ago: a welcoming, living space where you can see and try on the pieces from our collection while enjoying the Parisian lifestyle., I've had the joy of building Sézane alongside you - the first French fashion brand born online, rooted in quality, creativity, and intention.
To tell the story of Sézane is to retrace more than 20 years of defining adventures and bold decisions: choosing to do things differently, choosing people, choosing to act, and above all, choosing to trust in one's convictions - even when that means rethinking what we thought we knew. Sézane is more than a fashion brand. It's a story of life - mine, yours, and all those who shape it every day. To continue to co-construct the next chapter and beyond, we are looking for creative, organized and agile talents, who share our passion to perpetually improve all that can be. Care to imagine what comes next with us? We can't wait to hear from you!