Floating Support Advisor

Are you passionate about supporting people to live independently and thrive? This is a great opportunity to make a real difference to vulnerable customers across our communities., As a Floating Support Advisor, you'll deliver high-quality, person-centred support to vulnerable people, helping them to build independence and sustain their tenancies.

Working across Merseyside, you'll assess customer needs, develop tailored support plans, and work closely with partner agencies to ensure customers can access the right services at the right time., Managing referrals, completing assessments, and signing up new clients
Developing and delivering individual support plans tailored to customer needs
Supporting customers to build independence and reduce reliance on services
Working in partnership with external agencies to improve outcomes and prevent homelessness
Reviewing support plans and ensuring services meet customer and stakeholder expectations
Maintaining accurate records and managing case documentation
Contributing to service development, improvement activity, and raising the profile of the service
Acting as a key point of contact for colleagues regarding external support services

What You'll Bring

You'll bring experience of supporting vulnerable individuals, along with a proactive and compassionate approach to helping customers achieve positive outcomes.

Experience within supported housing or a similar support-based environment
Experience working in partnership with external agencies
Strong organisational skills and ability to manage competing priorities
Ability to maintain accurate records and produce clear written documentation
Good IT skills and confidence using systems
Strong communication skills and a customer-focused approach
Full UK driving licence and access to a vehicle

Desirable:

NVQ Level 2-4 in Social Care or relevant qualification
Experience supporting individuals to develop independence and move away from dependency
Experience of working with performance data or producing reports

You'll also demonstrate high levels of integrity, accountability, and a commitment to delivering excellent services for customers., If you're passionate about supporting people to live independently and want to play a key role in strengthening our communities, we'd love to hear from you.

Plus Dane provides homes and services to over 30,000 people across Merseyside and Cheshire. Our aim is to tackle social inequality by enabling individuals and communities to thrive and our customer team is at the heart of what we do.

Working with our customers really does change people's lives and if you want to make a difference Plus Dane is the place to be!

We live by our values of working together, achieving for our customers, taking ownership, and having the opportunity to learn and grow.

This is a permanent role working 35 hours per week. You will be working across various locations in Merseyside.

You'll be generously rewarded with a competitive salary and a great benefits package, including 35 days' annual leave, plus bank holidays. This includes a 3-day Christmas closedown between Christmas and New Year and you have the option to buy up to 5 extra days annually.

You'll also benefit from a company pension scheme where we contribute 10%, and colleagues can contribute anything from 3% upwards. We're committed to our people's wellbeing supported by an excellent management team, wellbeing champions, and mental health first aiders.