Finance Applications System Admin

You will report to the Applications Platforms Manager and work closely with business stakeholder's groups, and software platform vendors to support the suite of platform applications. You will execute the IT technology strategy and assist in ensuring that the applications in the platform meet the requirements for Security, Data Protection & Privacy. Providing comprehensive IT support for the functional modules within Microsoft Dynamics 365 Finance and Operations (F&O), along with independent software vendor (ISV) add-on components, system customisations, and integrations. In addition, you will provide IT support for IBM Cloud Planning Analytics platform, providing technology support for Group Financial Consolidation & Reporting capabilities.Your role will ensure smooth operation and resolving any issues that arise., Provide Technical Support: First and second-line support for D365 F&O modules, troubleshooting and resolving issues promptly, in line with Key Performance Indicators (KPI) and Service Level Agreements (SLA) for business & IT stakeholders.
Collaborate with Support Partners: Triage incidents and coordinate with support partners for D365 ISVs, IBM Controller and Planning Analytics.
Security User Access Management: Manage and maintain user provisioning & Role assignment across Finance applications and environments. Configure Segregation of duties & implement security diagnostics.
Environment Management: Experience of operating Lifecycle Services (LCS) for D365 F&O essential. Responsibilities include database refreshes & Environment configuration.
User Assistance: Assist end-users with system navigation, functionality, and best practices.
System Monitoring: Monitor the performance of modules and proactively address potential issues.
Operations: Operate ongoing processes, including monitoring data input quality, running month-end system interfaces, and conducting month and year-end system closure processes. Manage integrations / ISVs & Azure services such as Azure Key Vault, Logic Apps, and other connected services.
Incident Management: Log, track, and manage incidents using a ITSM tool, ensuring timely resolution.

System Maintenance & Change Management

Testing & implementation of system updates, patches, and upgrades, ensuring minimal disruption to operations
Undertake key periodic system upgrades and development with third parties, designing system testing, and supporting UAT on new and upgraded functionality utilizing Azure DevOps and LCS for D365 F&O.
Monitoring: Use LCS and Azure Monitor for performance and uptime tracking. Monitor batch jobs and troubleshoot failures.
Analyse user needs, interpret requirements, and create solutions to implement new systems and processes.
Data management: Manage data entities, import/export projects, and recurring data jobs.
Perform setup, configuration, maintenance, and development requests for finance systems.
Identify opportunities for process automation and develop solutions using technologies such as MS CoPilot, Logic Apps, Power Platform and Azure Integration Services.
Review any changes that come in, adhere to the IT change process, and submit to the IT Front Door and / or design authority and relevant approval boards. Work with the business and project roll-out team to implement the change when applicable.
Documentation: Create and maintain detailed documentation of issues, resolutions, and processes in a team Knowledgebase.
Training: Conduct training sessions for users to enhance their understanding and usage of D365 F&O modules.
Collaboration: Work closely with other IT colleagues & business departments to ensure seamless integration and operation of Finance applications.
Compliance: Ensure compliance with company policies, procedures, and regulatory requirements.
Continuous Improvement: Drive continuous improvement and maintain industry best practices in processes.
Cross-Functional Teamwork: Work within a cross-functional team, understanding the impact of processes and the flow to the next process.
User Support: Work with End/Key User Product Owner, SME, and Finance business partners to support during go-live and business as usual.
Stay Updated: Stay up to date with new process and/or functional requirements.
User Engagement: Engage with the business, develop close relationships with key users, and ensure they have a proficient level of system knowledge and can provide appropriate input and feedback when necessary.
Post-Deployment Support: Support the business after deployments and during hypercare/rollouts.

Experience in ITIL / industry standard ITSM practices (Service Design, Service Transition, Service Operation, Continual Service Improvement) are an advantage. In the absence of these, your personal development & training will focus on these skills & processes. Experience of using ITSM tooling would be an advantage (e.g. ServiceNow, HaloITSM, ZenDesk etc)

You must be a self-starter, open to working in a fast-paced and dynamic environment. We are searching for a good communicator at all employee levels, mindful of different communication styles for different audiences.

Specific experience in live entertainment or sports industry ticketing, and a passion for the arts & creative industries would be an advantage in your application.