Field Services Engineer Level 2

We are seeking a dedicated and skilled Field Service Engineer Level 2 to join our dynamic team. In this role, you will be responsible for providing exceptional technical support and service to our clients in the field. You will play a crucial part in ensuring the optimal performance of our equipment and systems, addressing any issues that arise, and delivering solutions that meet our customers' needs. This position requires a proactive approach, strong problem-solving abilities, and excellent communication skills. Working a 4 day week and a weekend call out rota (1 in 4).
The person can be based anywhere between Manchester and Carlisle as we cover most of the UK

Responsibilities

Conduct on-site, installation, maintenance, and repairs of equipment and systems.Troubleshoot technical issues and provide effective solutions in a timely manner.Collaborate with clients to understand their needs and deliver tailored service.Maintain accurate records of service activities, including reports on repairs and maintenance performed.Provide training to clients on the proper use and maintenance of equipment.Ensure compliance with health and safety regulations while performing duties.Stay updated on industry trends and advancements to enhance service delivery.Chemical handling, COSHH understanding.

N/SVQ or equivalent experience in plumbing/heating operations., Proven experience as a Field Service Engineer or Plumber role is preferred.Strong technical background with knowledge of mechanical, electrical, or electronic systems in the water treatment sector is desirable.Excellent problem-solving skills with the ability to think critically under pressure.Strong interpersonal skills with the ability to communicate effectively with clients and team members.A valid driving licence is essential for travel to client sites.Flexibility to work irregular hours as needed to meet client demands.Self-motivated with strong ethical and working principles.

Preferred Skills

Experience in the water treatment sector.

Scotmas Group is headquartered in Kelso in the Scottish Borders. We are a world leader in hygiene protection and water treatment, we develop and manufacture products that protect against insect and water-borne diseases that can be encountered around the world. We are currently going through an expansion growth within the business and this is an exciting time to join a forward thinking local company, that has also just attained the certified B Corporation standard.

Working with the Local Community

This achievement is a boost for Scotmas and the wider Scottish Borders community. As a business rooted in the region, Scotmas is deeply committed to creating high-quality jobs, apprenticeships, and meaningful career opportunities that contribute to the local economy. The B Corp certification reinforces Scotmas' dedication to supporting the community by fostering local talent, partnering with nearby businesses, and backing charitable initiatives that make a real difference. By aligning growth with the needs of the Scottish Borders, the company aims to create a positive ripple effect that benefits everyone in the region.

Our Mission in Action: Tackling critical issues like water scarcity, marine pollution, and disease control with practical, impactful solutions.

Pay range and compensation package

Competitive salary, Group Personal Pension, Private Health Insurance after 3 years of service, Death in service cover, Income protection cover, Employee Assistance Programme (EAP), Bike to work scheme, Electric car scheme, Work vehicle for travel to customers.

Equal Opportunity Statement

Scotmas Group is committed to diversity and inclusion. We welcome applicants from all backgrounds and are dedicated to creating an inclusive environment for all employees.