Field Service Engineer

Are you an experienced engineer with a passion for delivering exceptional customer service and solving technical challenges in the field? We are looking for a proactive and customer-focused Field Service Engineer to join a growing Technical Service team supporting advanced metrology and inspection systems across the UK., This is an exciting opportunity to work with cutting-edge Coordinate Measurement Machines (CMMs), Optical and X-ray systems, supporting customers across a variety of high-tech manufacturing environments.,

• Installation and commissioning of new and relocated CMM, Optical and X-ray systems
• Service, calibration and preventative maintenance activities
• Responding to customer breakdowns and resolving machine issues onsite and remotely
• Providing first-class technical support and customer service
• Diagnosing faults and escalating issues where required
• Managing service documentation and reports via CRM/SAP systems
• Liaising with internal teams regarding spare parts and service requirements
• Supporting uptime and shift-working requests when required
• Ensuring all work is completed in line with company Health & Safety procedures
  
  Previous experience in a Field Service Engineer or Service Technician role
• Strong electrical and mechanical fault-finding skills
• Experience working with metrology, CMM, optical inspection or precision engineering equipment would be highly advantageous
• Excellent communication and customer-facing skills
• Ability to work independently and manage your own schedule
• Flexible approach to travel and occasional overnight stays
• Full UK Driving Licence
  
  ZEISS is an internationally leading technology company operating in the optics and optoelectronics industries. ZEISS is shaping technological progress and through its solutions is extending the horizon of the world of optics and associated areas.