E Commerce Fulfillment Manager

Are you ready to lead a dynamic team in the fast-paced world of e-commerce? At Poundland, we're seeking an experienced E-Commerce Fulfilment Manager to optimise the performance of our Darton Distribution Centre. This role is pivotal in ensuring the seamless delivery of online orders, driving operational excellence, and meeting the needs of our valued customers. Your expertise will help shape an efficient, safe, and customer-focused fulfilment process, with an emphasis on innovation, teamwork, and continuous improvement. We uphold three core behaviours that guide all our actions: Love Our Customers: We strive to delight our customers, listening and responding to their needs because they are our priority. Care for Our Colleagues: We support each other to foster a workplace where everyone can thrive. Protect Our Pounds/Euros: We are committed to cost-efficiency and value, ensuring every penny counts., As the E-Commerce Fulfilment Manager, your role will include:

• Overseeing daily operations of the Darton Distribution Centre to ensure efficiency and accuracy in online order fulfilment.
• Managing health and safety regulations specific to e-commerce operations to provide a secure working environment.
• Driving Key Performance Indicators (KPIs) related to productivity, quality, and customer satisfaction.
• Collaborating with other departments to enhance fulfilment processes and maintain a seamless customer experience.
• Leading, coaching, and motivating your team to meet company goals and uphold our values.
• Managing inbound and outbound logistics to ensure timely dispatch and delivery of online orders.
• Preparing detailed performance reports with actionable insights for continuous improvement.
• Addressing all people management activities, including performance coaching, employee relations, and development planning., Postcode/Zip
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• Proven experience in warehouse management, preferably within e-commerce.
• Strong leadership and team management abilities.
• In-depth knowledge of health and safety regulations and warehouse management systems.
• Financial acumen and understanding of FMCG distribution.
• Proficiency in Microsoft Office, particularly Excel.
• Ability to thrive in a fast-paced, changing environment.
  
  Since our humble beginnings in 1990, Poundland has evolved into a retail powerhouse with over 900 stores and nearly 18,000 dedicated colleagues across the UK and Republic of Ireland. The addition of Dealz in 2011 further solidified our presence, enabling us to reach millions of customers with our unparalleled value offerings.
At Poundland & Dealz, we don't just offer products at unbeatable prices; we cultivate an environment where every colleague can thrive and contribute to our mission of providing amazing value to millions of customers. Our commitment to excellence, inclusion, and sustainability forms the foundation of our culture, empowering our team members to be the best versions of themselves while making a meaningful impact on the communities we serve. Our behaviours and the hard work, commitment and passion of our wonderful colleagues make it all possible. We like to keep things simple, so we have just three behaviours that lie at the heart of everything we do and keep us on track. They are Love our customers, Care for our colleagues, and Protect the Pounds and Euros. By living our behaviours every day, we've created a land that is fun, friendly, and full of surprises-a place where our people can truly be the best versions of themselves!

Professional development: A comprehensive induction plan and the opportunity to complete in-house development programmes to set you up for success or to pursue a qualification through our apprenticeship programme. Bonus Potential: Unlock the possibility of earning additional bonuses, rewarding your hard work and achievements. Car Allowance: Enjoy the advantage of a car allowance, allowing you to choose your own vehicle while reducing commuting costs. Free On-Site Parking: Enjoy the convenience of free parking, making your daily commute hassle-free. Exclusive Store Discounts: Receive a 10% discount on most in-store purchases, enhancing your shopping experience. Family-Friendly Benefits: Our comprehensive benefits are designed to support your and your family's needs. My Staff Shop: Gain exclusive discounts through our 'My Staff Shop' portal, saving on various products and services. Life Assurance Cover: Enjoy peace of mind with our life assurance cover, securing your family's future. Health & Wellbeing Programme: Benefit from an employee assistance programme that supports your health and wellbeing. Generous Holiday Allowance: Start with a generous leave entitlement of 33 days per year, with the option to buy additional holidays annually. Celebrate your special day off work every year with an extra day of holiday because we believe birthdays are important. Pension Scheme: Plan for the future with our contributory pension scheme, helping you save for a secure retirement.