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Donor Performance and Planning Administrator

NHS BLOOD AND TRANSPLANT, Bristol

Donor Performance and Planning Administrator

Salary not available. View on company website.

NHS BLOOD AND TRANSPLANT, Bristol

  • Full time
  • Temporary
  • Onsite working

Posted today, 9 Jun | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

Job ref: 16e9d74ef90742fdaa31551f6bb5703e

Location ref: Bristol

Full Job Description

  • Communicate clearly with donors and colleagues via SMS, phone or email while maintaining confidentiality.
  • Provide accurate advice and respond to enquiries in a professional and empathetic way.
  • Manage short-term cancellations, selecting appropriate donors based on blood group priorities.
  • Maintain accurate records of cancellations and produce clear handover reports.
  • Liaise daily with operational teams to gather data and ensure accurate planning decisions.
  • Support planning activities including venue changes and appointment management.
  • Assist with reporting trends, risks, and performance data, escalating where appropriate.
  • Provide administrative support to the wider Donor Performance & Planning team.
  • Ensure all work is completed accurately, following SOPs, quality standards, and health and safety policies.

    From handling enquiries to coordinating cancellations and supporting critical stock levels, your work will directly contribute to saving and improving lives. This is a fast-paced, collaborative environment where attention to detail, empathy, and strong communication skills are key. You'll have the opportunity to learn, contribute, and grow in a role where every task you complete helps keep the lifeblood of NHSBT moving.

    It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you'll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary - donate blood, blood products, organs, tissues, or stem cells to save someone in need.

Direct job link

https://www.jobs24.co.uk/job/donor-performance-planning-administrator-126954613

About this company

NHS BLOOD AND TRANSPLANT

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