Director of Clinical Operations and Education

St John Ambulance Cymru trains around 25,000 people per year in First Aid and provides medical cover at around 1000 events ranging from World Tour gigs and international sporting fixtures through to community events across Wales.

Our 2000 volunteers and young people undertake educational programmes, such as Event Responder, to gain the skills to provide this service to communities.

In addition to his we provide falls and mental health response and safe transport services for the NHS.

As our new Director of Clinical Operations and Education you will hold executive accountability through the heads of response and education for the planning, delivery, quality and reliability of these services as well as the experience of our volunteers patients and employees.

As a registrant you will advocate for our patients and with our Chief Medical Officer, a senior volunteer post, make sure our clinical systems, policies and outcomes are sector leading.

Working directly to the CEO and with our strategy Wales as Community of Lifesavers moving into its second year and following our investment in fleet and equipment in 2025 its a great time to join our charity., This role reports directly to the Chief Executive Officer and is a key member of the Executive Leadership Team and our organisations clinical lead. The ELT have shared accountability for the experience of our St John People, both volunteers and employees, and for role modelling our culture, values and behaviours. Leading our response and education teams which includes all operational activity, logistics and fleet as well as our education teams you will be accountable for the delivery of services that Wales relies upon.

In addition, as our most senior clinician, with the support of our Chief Medical Officer - a volunteer post, and Clinical Trustees, you will ensure the highest standards of clinical governance and safety. In order to be a visible leader and to understand our services, regular travel throughout Wales will be a requirement for this role.

At St John Ambulance Cymru we provide around 24 hour support to the NHS ambulance service operating the national falls response service for Wales and national mental health, non-secure, transport services.

We provide medical care at over 1200 events per year ranging from international and national sporting fixtures and concerts through large crowd cultural events such as the Eisteddfod and smaller local community events and night-time economy schemes.

Our people complete education programmes as Event and Emergency Responders as well as a host of other operational qualifications.

We train around 25,000 people per annum in First Aid and associated safety courses for their workplace through our training enterprise.

Our Strategy for 2025-2030 is called A Community of Lifesavers. Our priorities are improving the experience of our people, increasing our focus on community education, making sure our children and young people thrive and becoming more sustainable and inclusive.