Departmental Supervisor, Medical Records Booking Officer

This post offer an opportunity to an individual to work within the Booking Office at a Supervisory level, to ensure an efficient, well organised appointment and reception service in the Princess of Wales Hospital, Bridgend.

The successful candidate will work alongside and in partnership with other Departmental Supervisors but will form part of the supervisory team of the Medical Records Department within the Health Board. The successful person will also provide support to the Medical Records Manager and Deputy Manager.

This post will be worked Monday - Friday 08:30 - 17:00 but flexibility will be required as there will be the need to work some evenings and some weekends depending on the needs of the service. There will also be a requirement to work at other locations within the Health Board for example Maesteg Hospital.

Main duties of the job

The successful candidate will be responsible for ensuring the Booking Office Team provide a full appointment and reception service for Outpatient Clinics.

Ensure the day to day organisation of outpatient clinics .

Ensuring there is a well trained workforce.

Support the Medical Records Manager and Deputy Manager.

Excellent keyboard, customer care and communication skills are required for this role.

Welsh Skills Desirable:This post is advertised as Welsh Desirable. This doesn't mean essential;whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listingand selectingcandidates.This isn't 'fluency', just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see 'Welsh Language Guidance' in the documents right at the bottom.

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

o We listen, learn, and improveo We treat everyone with respecto We work together as one team

CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you'll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.