Department Manager - New Boutique Opening, Heathrow Terminal 5

We are currently looking for an organised and driven Department Manager for our new boutique opening in Heathrow Terminal 5. The successful candidate will support the Area Manager in the efficient running of the Heathrow T5 boutique, ensuring sales targets and operational targets are met; all clients receive the highest level of service and the team are supervised and motivated.
Job responsibilities
Customer Service

Lead by example, mentor and train the team to develop their sales and service techniques
Support the Area Manager with the development and implementation of a local client development strategy
Build internal relationships to support the team to cross-sell across product universes
Develop client loyalty through building relationships with VVIC and Elite clients
Monitor and improve the sales levels delivered within your department.
Deal efficiently and effectively with any customer complaints

Management Duties

Support the Area Manager in the delivery of the department's commercial goals whilst complying with all Company policies and through delivering the highest of standards
Develop relationships with Head Office colleagues in order to provide feedback on clientele and product performance
Support with the ordering and management of stock where required
Lead the store team, organising and delegating daily tasks
Other

Support the team to maintain the highest standards of housekeeping and display within the department
To be conversant with selling systems, cash and credit and exchange procedures.
To maintain the highest standards of housekeeping and retail standards within the store
Take all actions necessary to maximise security and prevent theft of product
To ensure that the terminal operates in accordance with the Company administration systems and procedures to minimise losses
To carry out any additional duties as directed by your Line Manager or Head Office
Represent Christian Dior as an ambassador at events where necessary

Previous experience at Department Manager level within luxury fashion
Excellent communication and relationship building skills
Proven ability to lead an experienced and capable team
A passion for Christian Dior and our collections
Strong knowledge of fashion and trends
Fluency in a second language (preferred)

Christian Dior Couture offers more than a beautiful brand to our clients; we invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family. We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior.